Retail Communications Lead
Retail | Easthampton, MA | Full Time
At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.
Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.
Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Job:
The Communications Lead will be responsible for assisting Management with day to day operations. The Communications Lead will assist in the development and execution of sales, customer service, and operational training programs for all retail stores. This position will seek to foster a workplace that upholds Holistic Industries’ aim to be the Best Place to Work, Shop, and Invest in cannabis by providing world-class customer service, focusing on professional development of staff, and creating an empowering work environment.
Assist with completing onboarding process and training new employees
Responsible for assisting management with SOPs, PowerDMS and DialogueEDU updates and trainings
Works with Management and Marketing team to assist with customer service responses
Responsible for ongoing training for dispensary employees, including training in the areas of new products and brands, daily operations and SOPs, regulations (including regulatory changes), sales and customer service, and all other operational areas as needed
Provide feedback to management regarding training outcomes and employee participation in required training
Monitor reviews on all social platforms and report to General Manager
Performs all required duties of a Wellness Guide in time not spent in the duties listed above
Comply with all policies and procedures established by Holistic Industries management.
Understand and adhere to all state or commonwealth cannabis regulations and any other applicable federal, state, and/or local regulations.
Other duties as assigned, or any reasonable request from any member of management.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform grasping, lifting, walking, standing, talking, hearing, seeing, and repetitive motions.
Constant use of both hands and arms in reaching, handling, grasping, and/or fingering while using phone and computer keyboard, writing notes and/or reports, performing other administrative tasks, operating equipment and/or machinery
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with others, and view computer monitors; includes hand/eye coordination to properly and safely operate equipment
Reading, writing, understanding, and clearly speaking English; constant use of speech and hearing (correctable to normal level required) in communicating with others in person and by phone, giving and receiving instructions.
Constant mental alertness and attention to detail required while performing all work tasks
Extensive time using a computer screen and keyboard
May include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to long periods of bright lights. Long periods of prolonged use of office equipment including computers and phones.
Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.
A high school diploma or equivalent is required
Two years of experience in a customer service-oriented retail environment is required
At least 6 months of experience delivering training or in a retail supervisory role is strongly preferred
Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint, and SharePoint
Required Knowledge and Skills:
Ability to work productively in a virtual setting.
Must be able to work any necessary hours, including weekends and evenings.
Proficient in MS Office products, including Outlook, Excel, Work and PowerPoint.
Must be detail oriented, highly organized, team-oriented, and have excellent communication skills.
Must be able to read and understand all operating procedures and instructions.
Must possess effective written and verbal communication and interpersonal skills
Must be able to deal with all levels of personnel and the general public in a professional and effective manner
Must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting
Excellent written and verbal communications skills
Professional demeanor, strong work ethic
Able to maintain confidentiality
Ability to work collaboratively in a team environment
Additional required knowledge & skills