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Fulfillment Supervisor

Fulfillment | Kansas City, MO | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners. 

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy. 

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest. 

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Fulfillment Supervisor will provide accurate, state-compliant delivery of products labeled in accordance with all applicable regulations and SOPs, as well as provide excellent oversight of the delivery team and maintain excellent internal/external customer service. This position will work with API and Seed-to-Sale tracking software and will use expert knowledge of state regulations to perform job duties and create statistical reports and complete information requests.

Duties include the following. Other duties may be assigned.

  • Comprehensive understanding of cannabis flower and products

  • Comprehensive understanding and adherence to state regulations, company policies and SOPs

  • Accurately fills sales orders as noted in LeafTrade software

  • Upload GP inventory to LeafTrade when product is marked Ready For Sale from all GP departments

  • Promote a positive, customer-service oriented work environment in line with SOPs

  • Data entry and file maintenance

  • Incredibly reliable, on time and ready to work for every shift and open to a flexible schedule that may start early or end late dependent on sales needs 

  • Accurately and compliantly fill out transfer manifests to outside clients and inter-departmentally 

  • Create delivery routes and monitor delivery drivers using a remote GPS tracking system and acting as Home Agent (calling to drivers every 30 minutes as required by regulation)

  • Maintain a compliant and properly organized vault in accordance with regulations and MJ Freeway standards

  • Develop weekly reports from inventory data from the whole facility to provide to national team members

  • Prioritize orders/sales and procedures on a daily basis

  • Leading and assisting with adding barcode SKUs to each unit of product in accordance with MJ Freeway standards and sales orders

  • Leading and assisting in loading the delivery van

  • Maintaining and checking compliance of the delivery van, ensure the completion of routine and emergency vehicle maintenance, and addressing any discrepancies with Facility Management.

  • Lifting, moving, sorting, and wrapping/taping/tamper-sealing packages in accordance with all regulations.

  • Ensure all materials required in Fulfillment are accurately ordered through Facilities Administration, maintaining adequate inventory of supplies for the department.

  • Oversees vault inventory and ensures records are updated in LeafLogix and MJ Freeway daily, reconciling inventory weekly, and doing a full audit monthly.

  • Recognize areas of opportunity that improve Safety, Product Quality, Cost, and Productivity

  • Ensure all product is properly tagged in accordance to MJ Freeway standards both in software and physical form.

  • Ability to use standard office equipment with proficient knowledge of all Microsoft Office applications with an emphasis on Excel.

  • Works with Facilities Management to ensure production (SKUing) goals are met

  • Acts as a Quality Assurance checker, spot checking labeling and packaging while handling products

  • Maintain current knowledge of state regulations, OSHA regulations

  • Supporting operations as requested by Facilities Management

  • Lifting, standing, walking, sitting, computer work, (lots of numbers), step ladder/small 4 ft ladder, packages can be up to 50 pounds and on shelving at or above eye level, work during non-standard hours, perform repetitive hand motions (barcoding/stickering/typing).

About You:  

Experience with order fulfillment, inventory tracking, data entry in a manufacturing environment. A candidate seasoned in production and supply chain management. This role will work closely with department leaders and packaging staff collecting, tracking, and recording data from said departments/packagers. This position is responsible for tracking and follow up on all sales orders, as well as monitoring and updating inventory records. The ideal candidate will be: detail oriented, highly organized and proactive while exemplifying dimensions of adaptability, problem solving, analysis and versatility. The ideal candidate should be a self-starter with a positive attitude, excellent communication skills, enthusiasm, and an eagerness to learn. This position requires maintaining OSHA compliant standards pertaining to product storage and food safety. This position requires basic math skills, strong ethics/judgement, the ability to establish effective working relationships with a vast array of coworkers, outside clients, and the national sales team.


  • Holistic Industries hires at least 21 years of age and up.

Education and Experience

  • High School Diploma or equivalent

  • Sales experience

  • Minimum of 1 year of Inventory Control experience

  • Data based API systems   

  • Knowledge of marijuana strains and products

  • Multi-task oriented