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Fulfillment Manager

Fulfillment | Gardena, CA | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners. 

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy. 

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest. 

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Fulfillment Manager is responsible for oversight of the packaging, labeling, storage and shipping of state-compliant product in a cost-effective and efficient manner. This requires impeccable attention to detail and excellent interpersonal communication skills. This position will work with Metrc and Seed-to-Sale tracking software and will use expert knowledge of state regulations to perform job duties and respond to information requests.

  • Oversee efficient and state-compliant packaging of cannabis flower and processed products

  • Ensure accurate filling of sales orders

  • Promote a positive, customer-service oriented work environment

  • Reliability, flexibility and punctuality are essential for this role – must be, on time and ready to work for every shift, and able to work a flexible schedule that may start early or end late

  • Complete manifests and invoices with 100% accuracy

  • Create delivery routes and monitor delivery drivers as required by state regulations and SOPs

  • Maintain a compliant and properly organized vault in accordance with regulations and SOPs

  • Maintain OSHA-compliant standards pertaining to product storage and food safety

  • Work closely with department leaders and packaging staff collecting, tracking, and recording data

  • Track and follow up on all sales orders, and monitor and update inventory records

  • Develop regular reports from facility data to provide to national team members including, but not limited to, inventory, production plans, schedules, work in process, forecasts and efficiency metrics

  • Prioritize orders/sales and procedures on a daily basis

  • Supervise the accuracy and efficiency of the labeling process, and assist with labeling product as needed

  • Supervise the process of loading the delivery van(s), and assist with loading the van as necessary

  • Lift, move, sort, and wrap/tape/tamper-seal packages in accordance with all regulations

  • Ensure materials are accurately ordered through Facilities Administration, maintaining adequate inventory of supplies for the department

  • Oversee vault inventory and ensures records are updated

  • Recognize areas of opportunity that improve safety, product quality, cost, and productivity

  • Ability to use standard office equipment with proficient knowledge of all Microsoft Office applications with an emphasis on Excel

  • Schedule Fulfillment Associates and approve their time

  • Works with Facility Operations Management to ensure production goals are met

  • Acts as a Quality Assurance checker, spot checking labeling and packaging while handling products

  • Maintain current knowledge of applicable regulations

  • Supporting operations as requested

  • Occasionally may participate in product deliveries

  • Responsible for ensuring delivery vehicles are kept in good working and compliant condition through regular maintenance and making sure vehicles are properly registered and insured.

  • Physical Requirements of the Job: VERY LABOR INTENSIVE. Lifting, standing, walking, sitting, computer work, lots of math and mathematical calculations, step ladder/small 4 ft ladder, packages can be up to 50 pounds and on shelving at or above eye level, work during non-standard hours, perform repetitive hand motions (barcoding/stickering/typing).

About You:  


  • Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.


  • HS diploma or equivalent is required

  • Experience with packaging and order fulfillment, inventory tracking, data entry in a manufacturing environment

  • Experience in production and supply chain management

  • Management experience

  • Minimum of 1 year of inventory control experience

Technological Skills:

  • Experience with Microsoft Office, specifically Outlook, Word, and Excel

  • Database systems

  • Metrc experience is a plus

Required Knowledge and Skills:

  • Ability to prioritize and execute packaging and fulfillment requests

  • Highly detail-oriented

  • Comprehensive understanding of cannabis flower and products

  • Comprehensive understanding of and adherence to state regulations, company policies and SOPs

  • Knowledge of marijuana strains, edibles, extracts and other current products on the market

  • Data-based API systems

  • Ability to multi-task

  • Must be able to take initiative, make decisions and be proactive.

  • Proficient written and verbal communications skills

  • Proven efficiency and ability to prioritize and manage time and tasks for self and others

  • Strong self-management and supervisory management skills

  • Attention to detail

  • Precise math skills

  • Organizational skills

  • Able to multi-task

  • Able to manage stressful situations and maintain composure

  • Ability to adapt to changing priorities

  • Ability to communicate clearly and accurately

  • Ability to exercise independent judgment

  • Ability to initiate and follow through on work independently

  • Ability to train staff

  • Ability to work in a fast-paced environment

  • Able to maintain confidentiality

  • Can delegate appropriately

  • Desired work ethic includes being detail oriented, highly organized, positive, enthusiastic, and eager to learn.

  • Knowledge of medical marijuana regulations preferred