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Brand/Customer Success Representative

Sales | Santa Cruz, CA | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners. 

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy. 

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive PTO, paid Sick Leave and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest. 

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The purpose of the Brand/Customer Success Representative is to promote Holistic Industries’ brands throughout Northern California by hosting events for retail and business customers to educate them on our Jerry Garcia brand, and all Holistic products, through opportunities for personal experience with the products. The Brand/Customer Success Representative is a person with a genuine love and passion for everything Jerry Garcia was about and deep respect for his legacy. They should be an energetic and creative spirit who likes to be out in the world sharing and connecting with others.

  • Maintain a high level of product and industry knowledge, including regulatory knowledge  

  • Travel regularly to attend various promotional events to promote Holistic’s brands in Northern California, as scheduled by Sales Manager 

  • Raise awareness of Holistic’s brands in the marketplace through marketing tools, promotional events, and industry events  

  • Use Holistic social media platforms to raise awareness of Holistic’s brands and publicize participation in industry events, sharing own and others’ thoughts and experiences while traveling the state  

  • Establish and nurture professional relationships with dispensary staff and other industry personnel and provide ongoing education on Holistic’s brands   

  • Merchandising – to ensure that all Garcia Hand Picked products are properly displayed at each account in order to maximize sell through rates

  • Provide feedback and reports about customers’ preferences and event outcomes to Sales and Marketing departments  

  • Update promotional templates and marketing materials as directed 

  • Foster a workplace that upholds Holistic Industries’ aim to be the Best Place to Work, Shop, and Invest in Cannabis

  • Other duties as assigned or any reasonable request from any member of management 

  • Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, lifting, walking, standing, talking, hearing, seeing, and repetitive motions. Must be able to frequently lift, carry, and balance up to 30 pounds. May include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Moderate to loud exposure to noise level. Long periods of sitting. May include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching. Exposure to long periods of bright lights. Long periods of prolonged use of office equipment including computers and phones. 

About You:  

General:

  • Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.

Education/Experience:  

  • A high school diploma or equivalent is required  

  • Cannabis industry sales and/or marketing experience is strongly preferred  

Required Knowledge and Skills:  

  • Excellent written and verbal communications skills   

  • Professional demeanor, strong work ethic   

  • Must be a legal resident of California  

  • Must possess a valid California driver’s license and have a clean driving record  

  • Experience in sales or promotions is strongly preferred   

  • Ability to maintain confidentiality  

  • Ability to work collaboratively in a team environment  

  • Knowledge of and passion for cannabis and cannabis industry, especially in California  

  • Ability to easily establish professional relationships & develop rapport with others  

  • Ability to work any required hours, including evenings, weekends, and/or holidays  

  • Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint, and SharePoint