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Assistant General Manager

Retail | Easthampton, MA | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person.  Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances.

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive medical, dental, and leave benefits as part of our highly competitive compensation package. 

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Assistant General Manager will function as the assistant supervisor for all technical, non-technical and compliance functions in the dispensary. Under the direction of the GM, the AGM provides effective leadership in order to ensure the customer experience exceeds expectations every day. The AGM works with the GM to execute sales strategies.   

Duties include the following.  Other duties may be assigned.       

  • Consistently delivers the ultimate patient/customer experience in all facets from patient entry to exit.

  • In the absence of the GM, be the responsible party at the dispensary, resolving all employee or patient related conflicts and issues.

  • Supervise security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of storage, delivery, transportation and distribution.

  • Play a key role in the on-boarding and training of new staff members

  • Understand and support P & L performance and financial goals

  • Ensure store activities and staff are in compliance with each State’s guidelines, including the Department of Health and any other regulatory bodies

  • As requested, facilitate store inspections

  • As directed, maintain all confidential information according to HIPAA policies and procedures

  • Oversee product quality control, pulling all products that do not meet quality standards

  • Oversee inventory management to ensure inventory is consistently accurate, up to date, effectively ordered and replenished, and that there is no loss or theft.

  • Supports staff training according to the company training program

  • Confirm that the physical environment is safe, sanitary and that all equipment is in good working order, and that all preventative maintenance is performed in a timely manner.

  • Supervise on-line ordering program and delivery operations, as well as related staff

  • Supervise inventory management and weekly ordering process

  • Supervise store opening and closing activities

  • Performs Manager on Duty (MOD) functions as needed

  • Compiles data and reports in regarding product sales

  • Participate in community events at a variety of regional locations as requested.

  • Fill in with Lead or Wellness Guide duties as needed.

Physical Requirements of the Job:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • All the job functions listed within this job description involve to greater and lesser degrees the following physical demands: Ability to stand, bend, walk, handle objects, reach above shoulder level and use fine finger movements and the able to lift up to 25 pounds repeatedly. 

About You:  

General

  • Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations

Education/Experience

  • Bachelor’s Degree in Business, or related fields preferred

  • 1+ years of retail supervision

  • Experience in complex, fast-paced store environments

  • Experience in the medical cannabis industry is highly desirable

Technological Skills

  • POS expertise

  • Inventory software and online retail ordering

  • Proficent in Microsoft Office


Required Knowledge and Skills:

  • Resourceful, problem-solving aptitude and thorough knowledge of business operations procedures and policies

  • Strong detail-oriented and resourceful mindset

  • Precise Math Skills

  • Organizational Skills

  • Multi-task Oriented

  • Stress Management/Composure

  • Demonstrated passion to serving the medical cannabis community and passing product knowledge

  • Excellent communication and customer service skills

  • Meticulous planning skills

  • Ability to build and foster community and organizational relationships

  • Ability to handle confidential and sensitive information

  • Able to work non-standard and weekend schedule