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Future Account Manager - Benefits Opportunity

Benefits | Grand Rapids, MI | Full Time

Job Description

Benefits Account Manager –Employee Benefits Quarterback

We work with ambitious companies to help them de-risk their business, boost performance, and grow. Our Grand Rapids, Michigan office is growing and looking to network with high performing benefit insurance professionals for future opportunities we have right around the corner. If you consider yourself a benefit insurance guru and have street cred working with 100+ employee lives, we need to talk, my friend!

Greatness does not happen by chance – it happens through consistency and a drive to deliver exceptional results. Our Account Managers ensure greatness by coordinating the delivery of top-notch service to our clients and acting as their day to day contact when troubleshooting issues or when guidance is needed to make decisions that position them for success.

Here is what you’ll do:

  • You will be a player and a coach – You will support the team Account Executive by executing the client Game Plan. You will work with clients, HNI gamechangers, and business partners in the pursuit of client success. Your support team will not officially report to you, so you will need to use inspiration and influence to ensure service excellence.
  • You will be the play caller –You will run plays, execute passes, and score points by putting on the white glove service. You will get close to clients, learn their business and know what actions to take when things come up. With this insight, you will support the development of the client renewal strategy. Be strategic, but also prompt – your client is counting on you.
  • You will be the master of the game - You will leverage your knowledge of the benefit coverage and programs to serve as a subject matter expert on products, capabilities, and services offered.
  • You will have the mindset that winning is the only acceptable outcome – You will make clients want to hug you and will retain at least 95% of your accounts. With your superior communication skills, you will help clients have a peace-of-mind knowing they have a plan and the team to support them.

Here is what you’ll become:

You’ll become our client’s trusted ambassador – you’ll be the first one they think of when they are troubleshooting issues or when they need guidance to make decisions that position them for success. Based on your drive and desires, your HNI career path can go several ways – promotion to our senior level, develop into the Account Executive role, become a team lead and/or become an owner of HNI.


Desired Skills and Experience

If you’re in the employee benefits servicing space with 5+ years of experience and have a positive, can-do attitude that helps keeps things on track and motivates those around you – you make the cut. You must have a proven success record in previous roles, be a self-starter, and can easily juggle numerous priorities without breaking a sweat – pressure is no match for you. A current Life & Health license is a must, obviously.