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Services Executive

Customer Services | Seattle (HQ) | Full Time

Job Description

In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company to work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform.

Responsibilities

  • Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
  • Become a trusted customer advisor, engaging with a wide range of individuals, from the most senior to the most junior. Help the customer fully utilize Highspot to get the most value from the product.
  • Design the solution in collaboration with the customer, develop project plans, and execute on them. Deliver and launch solutions on time that meet customer needs.
  • Train users to take full advantage of the product.
  • Work closely with the account team to support the sales process.
  • Collaborate with the engineering team on evolving the product to fill any gaps that emerge during customer engagements.

Qualifications

  • Comfortable with articulating knowledge and supporting a diverse array of people. Able to sustain a dynamic discussion with an executive or support an impatient user who is learning about Highspot for the first time.
  • Excellent written and verbal communication skills.
  • Ability to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information.
  • Be a bridge between different teams within the customer organization, who often have conflicting perspectives. Working knowledge of operating within the marketing and/or sales team at a large organization is a plus.
  • Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.
  • 5+ years of development, consulting, professional services, or sales engineering experience.

Benefits

  • Full medical, dental, and vision benefits
  • Flexible work and vacation schedules
  • Transportation benefits
  • Competitive compensation
  • Fully-stocked kitchen with healthy snacks and drinks
  • Free catered Friday lunches
  • Company bonding events throughout the year
  • Open and spacious office, based in the heart of Seattle
  • Great views of the city and Puget Sound
  • Meaningfully contribute to a compelling vision
  • Environment to do your best work

We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, sales teams are able to stay connected to the best-performing content for each opportunity, customize and optimize their content, and more effectively engage with their customers and prospects. With 90 percent average monthly recurring usage and global support in over 125 countries, Highspot is the sales enablement industry's most trusted solution.