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Customer Success Manager

Customer Success | Houston, TX | Full Time

Job Description

About Us:

HighRadius is a leading Software-as-a-Service (SaaS) company in the Accounts Receivables space. The HighRadius Integrated Receivables platform optimizes cash flow through the automation of receivables and payments process across cash application, credit, collections, deductions, electronic billing and payment processing.

We at HighRadius firmly believe that a product is only as good as the people behind it.  Whether it's product development, customer support, sales or operations, all of our employees see the direct impact of their work.  As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Accounts Receivables space, HighRadius focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with HighRadius!  Be sure to check out our company’s website to learn more about our fun culture, great benefits, read customer and employee testimonials, and more!

HighRadius is seeking a Customer Success Manager to ensure successful use of our products for our rapidly expanding customer base. In this role you will work with new and existing customers to drive premier customer experience. You will act as the voice of your customers internally within HighRadius. You will have opportunities to collaborate with all the functions of the delivery organization including sales, product management, software development, and operations, to ensure customer gets best value from our products and services.


  • Establish a trusted advisor relationship with your customers and own those relationships
  • Understand HighRadius products, their features, functions and understand how they can be used to solve problems and create solutions for your customers
  • Define and monitor success criteria metrics working closely with the customer
  • Conduct periodic business reviews to ensure customer are getting value from HighRadius solutions
  • Monitor customer support tickets to ensure SLAs are met
  • Track customer KPIs and adoption to proactively work with customers at high risk of termination
  • Define success plan for at-risk customers and execute the plans in collaboration with functional team
  • Work closely with sales team on contract renewal, upsell, and cross-sell opportunities

Desired Skills and Experience:

  • Commitment to excellence and desire to delight customers by being a customer ambassador
  • Ability to build rapport and maintain executive relationships
  • Ability to have value-based conversation with business executives
  • Strong communication skill including professional writing, listening, effective verbal skills and experience presenting to executive teams
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details
  • Experience in project management and execution of success plans
  • Strong organizational skills with ability to execute tasks for portfolio of customers


  • Previous experience in the cloud software space
  • Previous experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions


  • Bachelor's Degree  


  • Voted Top Workplaces by Houston Chronicle
  • Breakfast Taco Mondays
  • Donut Fridays
  • Beer Fridays
  • Casual dress
  • Room for growth