Supply Chain & Customer Experience – After Hours Representative
Logistics | Houston, TX | Full Time
About Us: Hi-Crush Proppants (“Hi-Crush”) is a leading producer of premium monocrystalline sand, a specialized mineral that is used as a proppant (“frac sand”) to enhance the recovery rates of hydrocarbons from oil and natural gas wells. Hi-Crush owns, operates, acquires and develops frac sand reserves and related processing and transportation facilities.
• Providing call center services in operations room on evening shift to facilitate updates to all key operating constituents to ensure no disruptions to 24/7/365 operations
• Provides daily shift change reports to provide updates to logistics, inventory, and customer service each morning
• Assists the logistics, inventory, and customer service teams in preparing ad hoc reports, presentations and other analysis
• Work with day shift personnel to capture and analyze and summarize product flow throughout our sales channels
• Capture supply and demand information and update accordingly into our software and forecasting tools
• Prepare and update transactions within our ERP system
• Assist in the establishment of a supply chain operations room
• Measure and report activity levels
• Participate in department meetings and follow up on key action items or tasks
• Provide information and statistics to others within the department to complete root-cause analysis
• Bachelor’s degree or equivalent experience in Information Technology, Business, Supply Chain or other related field
• Technical fluency and enthusiastic about technology and how it can be leveraged to improve financial profitability and improve customer experience.
• Capable of being successful in an emerging industry and business with relevant experience in defining and establishing processes and solutions
• Capable of learning Salesforce.com or other CRM software, ERP systems and the Microsoft suite of products.
• Effective communicator, listener, and team player
Benefits: Hi-Crush is an equal opportunity employer offering competitive compensation and medical, dental, vision, short-term disability, and life insurance benefits.
Learn more about Hi-Crush at www.hicrushpartners.com