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Supply Chain & Customer Experience – After Hours Representative

Logistics | Houston, TX | Full Time

Job Description

About Us: Hi-Crush Proppants (“Hi-Crush”) is a leading producer of premium monocrystalline sand, a specialized mineral that is used as a proppant (“frac sand”) to enhance the recovery rates of hydrocarbons from oil and natural gas wells.  Hi-Crush owns, operates, acquires and develops frac sand reserves and related processing and transportation facilities.

Essential Functions:

• Providing call center services in operations room on evening shift to facilitate updates to all key operating constituents to ensure no disruptions to 24/7/365 operations

• Provides daily shift change reports to provide updates to logistics, inventory, and customer service each morning

• Assists the logistics, inventory, and customer service teams in preparing ad hoc reports, presentations and other analysis

• Work with day shift personnel to capture and analyze and summarize product flow throughout our sales channels

• Capture supply and demand information and update accordingly into our software and forecasting tools

• Prepare and update transactions within our ERP system

• Assist in the establishment of a supply chain operations room

• Measure and report activity levels

• Participate in department meetings and follow up on key action items or tasks

• Provide information and statistics to others within the department to complete root-cause analysis


• Bachelor’s degree or equivalent experience in Information Technology, Business, Supply Chain or other related field

• Technical fluency and enthusiastic about technology and how it can be leveraged to improve financial profitability and improve customer experience. 

• Capable of being successful in an emerging industry and business with relevant experience in defining and establishing processes and solutions

• Capable of learning or other CRM software, ERP systems and the Microsoft suite of products. 

• Effective communicator, listener, and team player

Benefits:  Hi-Crush is an equal opportunity employer offering competitive compensation and medical, dental, vision, short-term disability, and life insurance benefits. 

Learn more about Hi-Crush at