IT Specialist I
IT | Houston, TX | Full Time
About Us: Hi-Crush Proppants (“Hi-Crush”) is a leading producer of premium monocrystalline sand, a specialized mineral that is used as a proppant (“frac sand”) to enhance the recovery rates of hydrocarbons from oil and natural gas wells. Hi-Crush owns, operates, acquires and develops frac sand reserves and related processing and transportation facilities.
· Analyze, troubleshoot, and repair/replace computer hardware and computer peripheral hardware.
· Administer, maintain, troubleshoot, and resolve technical issues for PCs, laptops, tablets, mobile devices, printers, and presentation equipment.
· Troubleshooting and problem resolution for hardware, software and peripheral equipment.
· Provide end-user support, resolving technical issues and provide technical assistance for all Operating systems.
· Provide remote support through phone or GoToAssist.
· Virus and Spyware detection and removal.
· Maintain knowledge of commonly-used concepts, practices, and procedures within a multiple disciplines in the IT industry
· Document procedures.
· Maintain computer inventory.
· Image new computers and re-image older ones as necessary.
· Create new AD and email accounts.
· Set up new hires with equipment.
· Perform other duties as required by manager.
• College degree or 1 to 3 years of experience supporting end users providing technical assistance and resolving technical issues in a corporate environment.
• Experience and ability to install, configure and support Microsoft applications including Windows Desktop and Microsoft Office 365 Application Suite
• Experience diagnosing complex technical issues
• Excellent customer service skills
• Flexible to work after-hours and/or holidays if called upon
- Knowledge in Windows Deployment Services (WDS)
- Knowledge in Active Directory, DNS, DHCP, Group Policy, etc.
- Windows 7, 10, 2012, 2016
- Ability to work independently and to prioritize tasks.
Benefits: Hi-Crush is an equal opportunity employer offering competitive compensation and medical, dental, vision, short-term disability, and life insurance benefits.
Learn more about Hi-Crush at www.hicrushpartners.com