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IT Specialist I

IT | Houston, TX | Full Time

Job Description

About Us: Hi-Crush Proppants (“Hi-Crush”) is a leading producer of premium monocrystalline sand, a specialized mineral that is used as a proppant (“frac sand”) to enhance the recovery rates of hydrocarbons from oil and natural gas wells.  Hi-Crush owns, operates, acquires and develops frac sand reserves and related processing and transportation facilities.

Essential Functions:

·         Analyze, troubleshoot, and repair/replace computer hardware and computer peripheral hardware.

·         Administer, maintain, troubleshoot, and resolve technical issues for PCs, laptops, tablets, mobile devices, printers, and presentation      equipment.

·         Troubleshooting and problem resolution for hardware, software and peripheral equipment.

·         Provide end-user support, resolving technical issues and provide technical assistance for all Operating systems.

·         Provide remote support through phone or GoToAssist.

·         Virus and Spyware detection and removal.

·         Maintain knowledge of commonly-used concepts, practices, and procedures within a multiple disciplines in the IT industry

·         Document procedures.

·         Maintain computer inventory.

·         Image new computers and re-image older ones as necessary.

·         Create new AD and email accounts.

·         Set up new hires with equipment.

·         Perform other duties as required by manager.

Requirements:

  • • College degree or 1 to 3 years of experience supporting end users providing technical assistance and resolving technical issues in a corporate environment.

    • Experience and ability to install, configure and support Microsoft applications including Windows Desktop and Microsoft Office 365 Application Suite

    • Experience diagnosing complex technical issues

    • Excellent customer service skills

    • Flexible to work after-hours and/or holidays if called upon

Preferred skills:

  • Knowledge in Windows Deployment Services (WDS)
  • Knowledge in Active Directory, DNS, DHCP, Group Policy, etc.
  • Windows 7, 10, 2012, 2016
  • Ability to work independently and to prioritize tasks.

Benefits:  Hi-Crush is an equal opportunity employer offering competitive compensation and medical, dental, vision, short-term disability, and life insurance benefits. 

Learn more about Hi-Crush at www.hicrushpartners.com