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Account Representative

Distribution Operations | Kermit, TX | Full Time

Job Description

 

Account Representative

Come and join our winning Customer Service team in Kermit, TX! This team partners with Sales and Operations to meet and exceed our frac sand customers’ expectations!

 

Essential Functions:

  • Receives, processes and verifies the accuracy of orders from customers utilizing the company’s internal systems and customer purchase orders.
  • Initiates required action for response to customer service request for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Receives inquiries from and/or contacts the company’s terminal operations sites to resolve a variety of order-related issues.
  • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Maintain customer records.
  • Address customer issues and ensure effective and long-term problem resolution.
  • Prepares, generates, and distributes daily reports and order acknowledgements to appropriate personnel.

Skills/Experience Required:

  • High school diploma required. Associate’s Degree or above in a business related field preferred.
  • Strong proficiency with Excel and Microsoft Office products.
  • Able to travel occasionally to customer and company facilities within the U.S.
  • Able to work on a weekend rotation.
  • Ability to take calls and handle situations 24/7.
  • Bilingual preferred. 

Hi-Crush offers competitive salaries and incentives and pays 100% of premium costs for employee medical, dental, vision, short-term disability, and life insurance coverages. We also provide a 401(k) Plan match of 4% and a discounted unit purchase program. Learn more about Hi-Crush at www.hicrush.com. Please apply on our website.