Supervisor I, MineOperate

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

As a senior leader on the Service & Support team, the ‘MineOperate Supervisor I’ plays a pivotal role in ensuring the seamless operation and optimal performance of Hexagon Mining’s portfolio of open pit and underground products. Leading a team of Project Engineers, they are ultimately responsible for providing comprehensive service and support to our clients operating in open pit and underground mining environments, managing the activities and performance of their team to meet the changing requirements of internal and external stakeholders.

Major Areas of Responsibility:

• Provide ongoing leadership, development, and mentorship to the technical support team.
• Manage and maintain daily and ongoing operational activities.
• Manage the activities of the technical support team including general direction, site allocation and rostering, professional development, and performance appraisal.
• Liaise with all relevant stakeholders to effectively coordinate product implementation. Includes coordinating site implementations, employee mobilisation, client communication, and job allocation for the operations team.
• Monitor the progress and success of product implementations, including assessing stakeholder engagement, value concept understanding, and training completion.
• Always represent Hexagon Mining in a helpful, professional, and courteous manner, promoting their brand and upselling products and services where possible.
• Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.

Professional Experience:

• Knowledge:
  • Minimum 5-8 years’ experience in an operational role.
  • Minimum 3-5 years in a leadership role.
  • Knowledge of mining, civil and construction industries.
  • Previous experience providing support to management.
  • Previous experience engaging with a range of internal and external stakeholders.
• Skills:
  • Excellent communication skills – written and verbal.
  • Excellent interpersonal and negotiation skills.
  • High level organisational and time management skills.
  • Microsoft Office suite – intermediate.
  • Ability to pass background, police check, drug and alcohol screening, and full mine site medical.
  • Enthusiastic in nature, positive focus, optimistic.
  • Proactive and autonomous with strong Leadership Skills
• Qualifications:
  • Bachelor of Computing Science, Mine Engineering or other Engineering Discipline (Desirable).
  • Relevant industry and/or project management experience preferred.

Key behaviour:

• Protect the company brand and reputation by exhibiting good behaviour and reporting on any noncompliance to safety, procedural, or other customer dictated regulations
• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise
• Taking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possible
• Establish and maintain effective working relationships with managers, technicians and engineers
• Continuously seek opportunities to improve the quality of the systems, installations, and support procedures.

Travel:

• Flexible as the successful candidate would be required to sometimes work on weekends, and travel to different sites with many being outside of the country.
• Candidate must have a current Passport and valid driver’s license, as well as pass a background check.
  
  

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.