Senior Mine Planning Specialist

The Company: We are Hexagon. At Hexagon, we do not just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate.

Hexagon Autonomous Solution comprises of three divisions: Agriculture, Autonomy & Positioning and Mining.

Mining: One technology partner. For the life of your mine. Our mining technologies offer a broad range of capabilities in a single, life-of-mine solution that connects people and processes, reduces costs and improves the safety and productivity of mine sites.

The Position: Reporting to the Mine Planning Service & Support Manager, within our Technical Service & Support division, you will join a small team supporting our customers for our MinePlan Product suite. As part of a global team, you will support both APAC and global customer accounts, inclusive of US/Canada/LATM.

In this role you will be responsible for the provision of technical support and high-value services for HxGN MinePlan software worldwide. In addition to the following areas;

Technical

• Service customers through delivering solutions and troubleshooting support across the MinePlan suite, for our global wide customer base.
• Develop and facilitate documentation to the Product Development team and assist in capturing and identifying information about software issues (defects) and requests for enhancements (RFEs).
• Effectively detect potential issues to offer solutions and responses to clients in the most timely and accurate manner regarding the use of HxGN MinePlan software worldwide.

Operational

• Attend and present product demonstrations at industry leading conferences or seminars.
• Collaborate with Sales/Business development on pre bid and post sale support.
• Ensure compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself/herself and the safety of others where appropriate.

Customer Service

• Act as the advisor/interlink between Sales & Customers for ongoing optimised service offering opportunities
• Participate in on-call support activities (after hours). Rotational roster ½ per month.
• Maintain and embody a customer centric service mindset, partnering across a wide range of internal and external stakeholders.

This position is Perth CBD based however will require travel up to 30% across a year to our client sites. For on call support, it is a roster arrangement within the team with 1 per month weekend support inc of Public Holidays. As this is a global role you may support customer in other region and minimally attend Product Seminars out of time zone.

About you

If you are an experienced Mine Engineer/ Geologist or Technical Sales Specialist with experience in our MinePlan Product or similar software packages, with a depth of understanding on front end/operational planning for mining operations, we want to hear from you!.

This opportunity will suit those who are intrigued to step into a new career highlighting your passion for technology in mining systems & operational efficiency, that also can offer diversity &variety!

In addition we are seeking those with the following qualifications and skills;

Technical

• Background in Mining operations and exposure to working with mine operating/planning software suites
• Experience in technical sales or service support roles, working in a client facing solution focused position.
• Experienced in working with multiple cross functional departments for sales/service support requirements, building a cohesive working culture
• Customer Centric with a proactive solution focused approach to troubleshooting

General

• Self starter, with ability to manage portfolio and activities in a timely manner
• Travel (interstate and overseas) will be a requirement of this role to deliver services to clients at client sites. General time is 7-10 days, all flights/accommodation covered by business
• Valid Australian working rights: Permanent Resident or Australian Citizen

Desirable

• Bachelor’s degree/Tertiary Qualifications in Mining Engineer or Geology, understanding of the production/Drill & Blast environment
• Experience working with HXGN MinePlan Software

At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply.