Machine Control Software Specialist I

Hexagon Autonomous Solutions is seeking a highly skilled and detail-oriented Machine Control Software Specialist to be responsible for deploying, supporting, and maintaining advanced mining software solutions that enhance safety and operational efficiency. This role involves configuring and commissioning machine control systems, troubleshooting complex software issues, and serving as an escalation point for technical challenges. Key duties include collaborating with project managers to ensure timely and cost-effective deployments, providing expert guidance to technical teams, and ensuring compliance with safety and quality standards. Strong technical knowledge of mining systems, problem-solving skills, and the ability to work in dynamic environments are essential for success.

Portfolios

• Safety products for open pit and underground mines (CAS, VIS, PA).
• Underground systems (Tele-op) (Hardline L9 Interface).
• L9 Hardline interface installation and commissioning.
• Other related Hexagon products.

Scope of the role

• To have a strong and broad high-level knowledge of the mining systems deployed.
• To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Project Engineers and other technical staff.
• To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.
• To ensure that the deployment of systems and products is carried out as efficiently as possible.

Key Responsibilities

• Actively work on product/project deployment of complex mining solutions in a hands-on manner.
• Support and maintain software.
• Deliver bespoke customization as required.
• Troubleshoot system issues.
• Own and implement customer system configurations.
• Implement system customizations using scripting tools.
• Participate in onsite system installation efforts.
• Undertake complex problem solving involving multiple integrated systems.
• To ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites.
• Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting teams representative.
• Maintain technical knowledge of the current and upcoming product offerings.
• Maintain knowledge of current, new and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships.
• Regular reporting of current project issues, including updates on status and resolution methods
• Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for Hexagon Mining
• Work collaboratively with the sales team in a pre-sales capacity (e.g. attending / leading technical presentations)
• Acting as a representative of Hexagon Mining in a manner that is helpful, professional, and courteous at all times.
• Maintain, enhance and adhere to Hexagon documentation and reporting standards, systems and processes.
• Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others.
• Other duties as required from time to time.

Skills and Experience

• Strong prioritizing and time management skills
• Well-developed communication skills, both verbal and written
• Ability to form strong relationships with customers and represent the company professionally.
• Ability to set and meet the team and individual goals and deadlines.
• Ability to resolve technical and complex issues.
• Ability to rapidly grasp technical solutions, concepts and products.
• Maintaining and supporting Linux/Unix environments
• Developing or supporting open-source software
• Setup and support of relational databases
• The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.

Key Behavior

• Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations.
• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise.
• Establish and maintain effective working relationships with managers, technicians and engineers.
• Continuously seek opportunities to improve the quality of the systems, installations, and support procedures

Qualifications

• Bachelor’s or higher degree in Engineering (Computer, Mining, Electrical, Electronic), Computer Science, or a related field.
• Four years previous Mining Industry experience of progressive experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.
• English fluency required; French or Portuguese a plus.
• Experience in Postgres, Sqlite, SQL Server, LINUX, LINUX shell scripting, Ubuntu,
• Previous experience working remote teams (Highly Desirable)

Travel

• Travel (local, national and international) will be a requirement of this role to deliver services to clients at client sites.
• Valid Driver's License and passport or Visa (if appropriate) required.