Global Technical Specialist - Resource Optimization

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Global Technical Specialist position is a technical enablement role at the core of Mining division’s Resource Optimization Business Unit, focused on empowering technical teams on a global scale. This position champions standardization, optimization, and innovation across diverse functions of the Resource Optimization BU, fostering a culture of continuous learning and excellence. With an emphasis on improving operational efficiency and scalability of Resource Optimization’s mine planning, blast movement and analysis products and solutions, the Global Technical Specialist supports front-line technical support and services teams, develops performance improvement initiatives, drives digital automation opportunities, and creates impactful enablement content for the BU. By doing so, this role significantly contributes to shaping the future of the Mining division’s mine planning and drill & blast solutions, positioning the organization as a pioneering force within the mining software/technology sector.

Major Areas of Responsibility:

• Training & Upskilling: Plan and execute training programs to enhance the product knowledge and technical capabilities of global Technical Teams, including Support & Services and Customer Success teams. Provide coaching and upskilling initiatives that elevate team performance and ensure consistent service quality.
• Process & Workflow Standardization: Develop and standardize processes, workflows, procedures, and playbooks to drive consistency and operational efficiency across technical functions. Identify best practices and ensure they are documented and adopted throughout the organization.
• Tools & Systems Management: Assist in the management and optimization of tools, systems, and platforms used by technical teams. Ensure that these platforms (e.g. knowledge bases, support systems) are utilized effectively to improve team productivity and collaboration.
• Performance Analytics: Collaborate with senior team members to create and maintain dashboards and analytics tools for performance measurement and enhancement. Track key performance metrics and generate insights to guide decision-making and highlight areas for improvement.
• Digital Transformation Projects: Support and contribute to digital automation projects and help introduce new digital tools or processes that improve productivity, customer experience, and scalability of technical operations.
• Enabling Content Creation: Participate in the creation of enablement content that clearly conveys the value and benefits of Hexagon products and solutions. Develop high-quality technical documentation, guides, and training materials to empower customers and internal teams.
• Strategic Initiative Support: Assist in developing strategic plans that align technical enablement initiatives with company goals and market trends. Provide input on long-term enablement strategies and ensure that technical programs support Hexagon’s business objectives and respond to industry developments.
• Industry Engagement: Actively represent Hexagon’s technical expertise in the mining industry community. Participate in forums, conferences, and events to showcase technical leadership, stay abreast of industry trends, and bring back insights that inform internal best practices.
• Tier 2 Technical Support: Provide Tier 2 (advanced) technical support to regional support teams for Hexagon’s products. Assist in resolving complex product issues escalated from regional teams, ensuring prompt and effective solutions to maintain high customer satisfaction.
• Product Expertise & Collaboration: Serve as a subject matter expert (SME) on Hexagon’s mining software solutions. Apply deep product knowledge to support new product introductions, working closely with Product Management and Product Development teams to share field insights and guide product improvements. Help validate new features, contribute to product launch strategies, and ensure internal teams are prepared to support new offerings.

Knowledge and Experience - Required:

• Education:Bachelor’s degree (or equivalent tertiary qualification) in Mining Engineering, Geology, Computing Sciences or a related technical field.
• Industry Experience: 3–5 years of experience in the mining industry or a closely related mining technology field. Hands-on exposure to mining operations, mine planning, or drilling/blasting processes is expected.
• Domain Expertise: Demonstrated subject matter expertise in one or more of the following areas: Mining Exploration, Geological Modeling, Mine Planning, Drill & Blast technology, and/or Ore Control. This includes in-depth knowledge of the associated methodologies and software tools used in these domains.
• Technical Proficiency: Strong computer proficiency and experience with relevant mining software applications, mine planning programs and data analysis tools.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to clearly articulate technical information to diverse audiences. The role requires preparing documentation and delivering training/presentations, so clarity and professionalism in communication are essential.

Knowledge and Experience - Desired:

• Process Improvement Experience: Background in process optimization initiatives or digital transformation projects within a technical or operational team. Experience leading or participating in technology-driven improvements (such as process automation or system implementation projects) is highly valued.
• Content Development: Experience in creating technical training materials or user documentation. For example, having developed user guides, tutorials, standard operating procedures, or e-learning content for complex software or technical processes.

Travel:

• Moderate regional and international travel is required for this position. This role may involve travel to different offices, customer sites, or industry events (approximately 20% of the time, subject to business needs).

Additional Information:

• Primarily an office-based or remote role involving extensive computer use and virtual collaboration. The Global Technical Specialist will frequently engage with teams and systems online to support a worldwide workforce.
• Must have flexibility to occasionally accommodate meetings or training sessions across various time zones (outside standard 9–5 hours), given the global scope of the role. The position also entails providing remote support to teams and customers in different regions, which may require adjusting work hours at times.
• Salary commensurate with experience and work location.
• Other locations being considered are other areas in USA and Canada.

Competencies and Attributes:

• Communication & Presentation: Exceptional communication skills, both written and verbal, with an ability to explain complex technical concepts in a clear and professional manner. Strong presentation skills for delivering training sessions and product demonstrations to various audiences.
• Training & Mentorship: A proven ability to train, coach, and mentor others effectively. Enthusiasm for knowledge sharing and helping teammates and customers build their technical skills.
• Project Management: Solid project management and change management capabilities to coordinate multiple initiatives concurrently. Able to prioritize tasks, meet deadlines, and guide projects through completion while managing change in a dynamic environment.
• Analytical Problem-Solving: An analytical mindset with strong problem-solving skills, especially in addressing complex technical challenges. Able to gather and interpret data to inform decisions and to troubleshoot issues effectively.
• Adaptability & Learning Agility: Quick to learn new technologies and adapt to evolving tools or processes. Open to continuous personal development, with the ability to absorb new information and apply it pragmatically.
• Interpersonal Skills: Excellent interpersonal skills with the ability to work collaboratively in teams as well as operate independently when required. Capable of building productive relationships with both internal colleagues and external customers/stakeholders, fostering trust and teamwork.
• Attention to Detail: Detail-oriented and organized, ensuring accuracy and consistency in process execution and documentation. Maintains high quality standards in deliverables and can manage administrative aspects of technical projects meticulously.
• Professionalism & Initiative: High level of professionalism, with a courteous approach in customer-facing situations. Self-motivated and proactive in taking initiative – for example, actively staying informed about industry trends and seeking opportunities to improve processes or tools.

Tools & Technologies:

• Specialized knowledge of Hexagon Mining’s proprietary mine planning and drill & blast solutions, including MinePlan, Blast Movement Monitoring and Split, or similar General Mine Planning software suites is central to the role. The specialist will work with these tools daily and serve as an expert in their functionality and integration.
• Regular interaction with customer relationship management (CRM) and issue-tracking systems. This may include platforms like Salesforce (for managing customer and sales data) and Jira or a similar ticketing system (for tracking support issues and project tasks).
• Utilization of standard business productivity software and content creation tools. This includes the Microsoft Office Suite (Excel, Word, PowerPoint, etc.) for documentation and reporting, as well as collaboration tools (e.g., Microsoft Teams, SharePoint). The role may also leverage specialized e-learning or documentation platforms to develop and distribute training materials.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.