Direct to Consumer Assistant

The Direct to Consumer Assistant supports our wine club, ecommerce, email, and SMS. This person is nimble, team oriented while also being able to work autonomously. This role is responsible for receiving phone calls, emails and managing the customer systems to support the DTC Manager with customer services and events, and implementing a guest-focused email and tele-sales program.

ABOUT US:

Passion, dedication and perseverance have been the guiding principles of Hess Persson Estates since Donald Hess founded the winery in 1978. Lead by the next generation of Hess Family, we honor Donald’s legacy through our world-renowned Napa Valley wines. We pride ourselves in providing a space for our employees’ talents to shine, encouraging professional growth, and prioritizing a positive culture where we celebrate our company wins together.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Wine Club (60%)

• Primary contact for Wine Club members online and via phone.
• Wine Club database management, including contacting wine club members to update credit cards, addresses, phone numbers & email; filing wine club records, assisting with member correspondence.
• Processing Wine Club applications, on-site generated wine orders and phone and email orders.
• Set up and process wine club shipments.
• Customer service for wine shipment inquiries, returns or damaged/lost orders
• Assist with Wine Club wine inventory management.
• Provide ongoing training for hospitality staff including contests to drive conversion.

Ecommerce, Email, and SMS (30% of time)

• Providing support with online wine shops and all e-commerce efforts including maintenance, orders, and customer service.
• QA testing of email campaigns, linked web pages, and website links.
• Ensure products are kept up to date online and with tasting notes and inventory amounts.
• Assist with online product setups and maintenance including light graphics work, writing, or summarizing copy, and inventory and fulfillment maintenance for web products and services.
• Assist with maintaining a clean and current database through various systems.
• Create and set up SMS campaigns under the direction of the DTC and Ecommerce Manager

Event Support (10% of time)

• Assist DTC Manager & Hospitality Manager with ongoing event needs.
• Support team in providing overall event coordination as needed.
• Occasional after hours/weekend/remote assistance on-site and off-site events, including pouring, set- up, and tear down support.

QUALIFICATIONS REQUIREMENTS:

• Excellent verbal, written and interpersonal skills
• Self-directed with high personal quality expectations, as well as a solid team player
• Attention to detail, takes pride in work and aspires to maintain continual personal and professional growth
• Strong organizational skills with attention to detail and high level of accuracy
• Ability to demonstrate a friendly and helpful manner to visitors, callers, and employees
• Ability to use Microsoft Word, Excel and Outlook
• Experience with Email Systems, Tock, WordPress, Google Analytics, and similar software a plus.
• High School diploma or GED; BA/BS desirable

COMPENSATION, BENEFITS & PERKS

• Competitive hourly rate.
• Annual bonus and merit increase programs.
• Comprehensive benefits package that includes medical, dental and vision insurance.
• Short and long term disability, AD&D, and life insurance plans 100% paid by the employer.
• 401k plan with a 100% company match up to first 6% an employee contributes.
• Paid Time Off (starting at 3 weeks vacation, 5 sick and 10 paid holidays).
• Wine Club Membership to Hess Persson Estates (per availability of the wines).
• Employee wine discount.
• A work environment where you can be your authentic self and be a part of a winning team!

This role’s compensation is anticipated to fit within the range of $22.00 - $27.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate skills, experience, knowledge and education.

Hess Persson Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. If you need any assistance or accommodations due to a disability, please let us know at 707-265-3487.

Want to learn more about our brands and the company? Check us out online!

Hess Persson Estates: https://www.hessperssonestates.com