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Advertising Operations Specialist

Customer Experience | San Antonio, TX | Full Time

Job Description

Ad Operations Specialist 

San Antonio, TX                                                                                                                                                               , the largest local news & information site in South Texas is looking for an Ad Operations Trafficker to join our fast growing digital team. In this role, you will manage day to day performance of advertising campaigns, which includes campaign trafficking, targeting, pacing, optimization, and reporting.

What an Ad Operations Trafficker will do:

  • Support an assigned team of account executives
  • Interact with clients to secure advertising creative assets and answer ad specification questions in a timely manner
  • Manage campaign process, including requesting creative, tracking pixels and troubleshooting ad issues
  • Upload, test and schedule advertising creative using Google ad servers to ensure timely start and full delivery of all ad campaigns
  • Proactively investigate issues (delivery discrepancies, technical issues, etc.) with clients, agencies, third-party platforms, and/or internal parties and provide resolutions to these issues
  • Learn multiple ad serving platforms, and stay up to date with the digital advertising technology advancements
  • Produce weekly trafficking reports showing delivery & ad pacing information in order to effectively make decisions on how to optimize campaigns
  • Respond to delivery report requests and provide regular delivery reports (weekly, monthly, and/or upon completion of campaigns) to advertising clients from all ad serving platforms
  • Execute social media strategies to generate awareness, engagement and new followers

Who you are:

  • Experience with online advertising/media company or creative agency/publicity
  • Experience with ad serving technology a strong plus
  • A strong sense of organization with strict attention to detail
  • An extraordinary customer service ethic with strong business acumen
  • Demonstrated flexibility to manage multiple tasks, solve problems and schedule work effectively in a fast-paced, deadline-driven environment
  • Proven ability to develop relationships with professionals in a variety of industries
  • Thrives in a team-oriented, entrepreneurial corporate environment
  • Proficiency with a variety of software packages, including Microsoft Office

Why you should work here:

  • Join a company that has been an institution in the San Antonio marketplace for over 150 years
  • Work with a killer management team that is passionate about everything digital
  • Become a part of the Hearst Family, one of the largest diversified communication companies in the world
  • The Ad Operations Trafficker position may lead to other opportunities within the Hearst organization




About Us:

Hearst DMS (Digital Marketing Services) is a 700-person team focused on expanding Hearst Newspapers digital advertising operation into the local business community. We are sales people, marketers, artists, optimizers, technologists, product managers, and more, who share a common ambition – to better local businesses and ourselves through hard work and passion for the products we deliver as a team.

Careers That Grow

We are proud to offer a workplace that propels your career forward. We know the importance of attracting and retaining great talent so we strive to continually nurture the growth of our employees. Here you'll have opportunities to learn from the best and the brightest, explore your professional interests, and take part in specialized training sessions that take your skills to the next level.

Culture That Rewards

A good culture is hard to find. The best are organic with some support and direction from leadership. Our support comes in the form of six ingredients we look for in new hires and instill in our existing team. We think big. We work hard. We have fun. We value ideas. We speak up. We deliver results.

Benefits That Support

We offer some world-class benefits to all our employees. Things like medical, dental, and vision coverage. Short and long-term disability. Life insurance. 401k retirement planning. Paid vacations, holidays, and excused absences that are flexible around your schedule. Our benefits package is one more reason why many of our team members have been with us for decades