Senior ServiceNow Solution Analyst :w2 role

About us:

HARAMAIN SYSTEMS INC. is a leading technology solutions provider specializing in enterprise software and systems integration. Our mission is to empower organizations with innovative and efficient technology solutions that streamline operations and enhance business performance. With a strong focus on customer satisfaction and collaboration, we deliver tailored solutions designed to meet the unique needs of our clients across various industries.

The Opportunity:

We are seeking a highly skilled and experienced Senior ServiceNow Solution Analyst to join our dynamic team. The successful candidate will play a pivotal role in the implementation, customization, and optimization of the ServiceNow platform, ensuring it aligns with our clients' business objectives. You will collaborate with cross-functional teams to analyze requirements, design solutions, and support the overall ServiceNow strategy for our clients.

Job Responsibilities:

• Lead the analysis, design, and configuration of ServiceNow solutions to meet business requirements.
• Collaborate with stakeholders to gather requirements and translate them into functional specifications.
• Develop and maintain ServiceNow applications, modules, and integrations to enhance service delivery.
• Provide ongoing support and troubleshooting for ServiceNow incidents and enhancements.
• Participate in training and mentoring junior analysts to build a strong ServiceNow support team.

Desired Qualifications:

• 5+ years of experience working with ServiceNow in a solution analyst or related role.
• Strong knowledge of ServiceNow ITSM, ITOM, and ITBM modules.
• Proficient in gathering requirements and translating them into technical solutions.
• Experience in ServiceNow scripting (JavaScript, GlideRecord, etc.) and web services integration.
• ServiceNow Certified System Administrator (CSA) and other relevant certifications preferred.

Nice-to-haves:

• Experience with Agile methodologies and practices.
• Knowledge of ITIL frameworks and processes.
• Familiarity with cloud services and applications.
• Strong project management skills and experience leading initiatives.
• Ability to work effectively in a fast-paced and collaborative environment.