Front Office / Gate Security Officer

Job Summary

We are seeking a dependable and professional Front Gate Security Officer to control and monitor all inbound and outbound traffic at the facility. The Gate Officer is responsible for verifying drivers, vehicles, appointments, Bills of Lading (BOL), and required documentation before authorizing access to the property. The ideal candidate is alert, professional, detail-oriented, and capable of enforcing security procedures consistently while maintaining continuous communication with Dispatch, CCTV, Warehouse personnel, and Site Management.

Responsibilities

• Remain assigned to the gate at all times while on duty

• Maintain continuous situational awareness of the gate and surrounding areas

• Maintain continuous gate coverage and never leave the gate unattended

• Monitor all inbound and outbound commercial vehicle traffic

• Verify driver identity using government-issued identification

• Record the driver's full legal name, driver's license number, tractor license plate, trailer license plate, carrier name, date, and exact check-in time

• Ensure all Driver Logs are complete, accurate, and legible

• Verify Driver Logs against the Bill of Lading (BOL) and shipping appointment

• Confirm driver authorization, carrier information, and pickup or delivery status with Shipping or Warehouse personnel

• Grant access only after all required verification and authorization procedures are completed

• Direct unverified or unauthorized trucks to the designated waiting/holding area

• Deny entry when appointments, documentation, driver authorization, or vehicle information cannot be verified

• Notify Dispatch, Warehouse personnel, CCTV, and management of unauthorized or unscheduled arrivals as required

• Document denied entries, vehicle holds, escalations, unscheduled arrivals, and final incident dispositions in the Daily Activity Report (DAR)

• Verify driver identity, government-issued identification, tractor plate, trailer plate, and carrier information before allowing trucks to exit

• Record exact truck check-out times

• Deny truck exit and immediately escalate any discrepancies to Dispatch and Warehouse Management

• Follow the required security response: STOP → HOLD → VERIFY → REPORT

• Immediately report suspicious activity, unauthorized access attempts, safety concerns, and other security issues

• Maintain professional communication with Dispatch, CCTV personnel, Warehouse personnel, and Site Management

• Conduct a complete verbal pass-down during breaks and shift changes

• Ensure the relieving officer assumes gate responsibilities before leaving the post

• Inspect assigned radios and communication equipment before beginning duty

• Report damaged, missing, or non-operational equipment immediately

• Maintain a clean, organized, and professional gate/work area

• Dispose of waste in designated receptacles and refrain from littering

• Follow all personal electronic device restrictions while on duty, including mobile phones, laptops, tablets, earphones, AirPods, and headphones

• Maintain professional appearance, conduct, and integrity at all times

• Follow BSIS regulations, applicable labor and non-discrimination laws, company policies, and site-specific post orders

• Review all logs and documentation for completeness and accuracy before ending the shift

• Secure and submit required paperwork and provide a detailed pass-down to the relieving officer

• Notify Dispatch of any unresolved issues before checking out

Qualifications

• Previous security, gate, warehouse, logistics, or access-control experience preferred

• Strong observation, communication, and documentation skills

• Ability to accurately verify and record driver, vehicle, carrier, and shipping information

• Ability to remain alert and attentive throughout the assigned shift

• Ability to enforce security procedures consistently and professionally

• Ability to communicate effectively with drivers, employees, vendors, Dispatch, Warehouse personnel, and management

• Reliable, punctual, professional, and trustworthy

• Ability to work independently and as part of a security team

• Ability to respond appropriately to discrepancies, unauthorized access attempts, and suspicious activity

• Basic radio and communication equipment skills

• Ability to complete written reports and Daily Activity Reports accurately

• Ability to comply with company policies, BSIS requirements, and site-specific post orders

Schedule

• Full-time

• Monday through Friday

• 9:00 AM – 6:00 PM

• Break periods are subject to applicable break deductions

• Gate coverage must be maintained throughout operating hours

• Proper relief and verbal pass-down are required during breaks and shift changes

Benefits

• Competitive pay

• Stable work environment

• Ongoing security and site-specific training

• Opportunities for professional development and advancement

• Benefits based on company eligibility and applicable employment policies

Apply today to join our professional security team and help protect facility operations, personnel, and the integrity of all inbound and outbound traffic.