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Front Desk Agent

Hospitality | Las Vegas, Nevada | Full Time

Job Description

About Us:

Emerald Suites offers affordable, high quality, furnished one and two-bedroom apartment-style suites for daily and weekly rentals at three convenient Las Vegas locations.

 www.emeraldsuites.com

Job Summary:

The front desk agent is the face of the Emerald Suites brand, responsible for courteously assisting both current and potential guests and for creating a favorable impression that encourages guests to make Emerald Suites their Las Vegas home for extended stays or repeated visits. In addition to checking guests in and out of the property, the Front Desk Agent is responsible for answering questions, providing information and directions, and attending to guest concerns in a timely and respectful manner, consistent with company service standards.

Key Responsibilities:

  • Process check-in and check-out transactions for guests.

  • Book and sell reservations/accommodations in response to walk-in and phone-in inquiries.

  • Be pleasant and communicative in selling prospective guests on Emerald Suites’ accommodations.

  • Accept payment for guests’ account at the time of registration and renewals.

  • Maintain an accurate cash drawer.

  • Communicate with Housekeeping and Maintenance regarding room inventory and issues needing their attention.

  • Perform all other duties as assigned.

 Minimum Qualifications:

  • Proof of authorization/eligibility to work in the United States.

  • High School diploma or equivalent preferred.

  • Ability to communicate effectively in English, both oral and written form, and solve basic arithmetic calculations.

  • One-year continuous face-to-face guest service experience.

  • Experience using RoomKey software preferred but not mandatory.

  • Basic typing skills and previous experience with Microsoft Office computer programs (MS Word, Excel, Outlook).

  • Availability to work varied shifts, including weekends and holidays.

  • Bilingual candidates encouraged to apply.

  • Consistent and regular attendance is an essential requirement of this job.

 

 

Physical Demands:

  • Capable of working in a fast paced, busy, sometimes stressful environment.

  • Able to withstand various activities such as walking, sitting or standing for long periods, and stretching, bending and kneeling without restriction.

  • Must be able to lift 20 pounds.

We offer a competitive compensation package with benefits, 401K, etc., to be tailored to the skills, experience, and contribution of the candidate.

Principals only. Recruiters may not contact this job poster.  Please, no phone calls about this job.

 Hall Equities Group is an EEO/AA/Minorities/Female/Disabled/Veterans Employer