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Assistant General Manager

Hospitality | Las Vegas, Nevada | Full Time

Job Description

Assistant General Manager – Emerald Suites – Las Vegas

About Us

Emerald Suites offers affordable, high quality, furnished one and two-bedroom apartment-style suites for daily and weekly rentals at three convenient Las Vegas locations.

About Hall Equities Group

This is an exciting opportunity to join a leader in property management and hotel management.  Hall Equities Group is a small, private family business with over 50 years of experience, with diversified holdings in 16 states, ranging from hotels to waterparks, to industrial complexes, self-storage, shopping centers, and apartment buildings.  As part of the Hall Equities Group portfolio, the ZMC Hotel Group is on a launching pad for hotel growth, through new development and acquisitions.  This is the place to grow your career!

Job Summary:

The AGM is responsible for assisting the General Manager by providing cooperative leadership and managing processes and procedures to ensure the property meets and maintains all company expectations in regard to quality, service, profit, and teamwork.  A strong work ethic and positive personality is a must!

Key Responsibilities:

  • Train, coach and support Front Desk personnel, ensuring they perform in accordance with company standards.

  • Resolve guest complaints and concerns by researching situations and determining the best solution.

  • Work with the Maintenance Supervisor to ensure all maintenance requests are being addressed in a timely manner.

  • Assist with ordering supplies as directed by the General Manager.

  • Provide back-up to the Front Desk personnel, as needed.

  • Book and sell reservations/accommodations in response to walk-in and phone-in inquiries.

  • Be pleasant and communicative in selling prospective guests on Emerald Suites’ accommodations.

  • Accept payment for guests’ account at the time of registration and renewals.

  • Maintain an accurate cash drawer.

  • Communicate with Housekeeping and Maintenance regarding room inventory and issues needing their attention.

  • Perform all other duties as assigned.

 Minimum Qualifications:

  • Proof of authorization/eligibility to work in the United States.

  • High School diploma or equivalent preferred.

  • Ability to communicate effectively in English, both oral and written form, and solve basic arithmetic calculations.

  • 1 to 3 years related experience.

  • Experience using RoomKey software and Expedia Partner Central preferred but not mandatory.

  • Basic typing skills and previous experience with Microsoft Office computer programs (MS Word, Excel, Outlook).

  • Availability to work varied shifts, including weekends and holidays.

  • Bilingual candidates encouraged to apply.

  • Consistent and regular attendance is an essential requirement of this job.

We offer a competitive compensation package with benefits, 401K, bonuses, etc., to be tailored to the skills, experience, and contribution of the candidate.  Principals only. Recruiters may not contact this job poster.  Please, no phone calls about this job.

 

Hall Equities Group and ZMC Hotels are an EEO/AA/Minorities/Female/Disabled/Veterans Employer