Director of People Experience

We are looking for a leader with unparalleled communications skills to serve as our Head of People. The Head of People will be a results-driven professional with bias for action and a commitment to excellence. Our outstanding people deserve the best that we can provide in terms of working environment and support. Our people are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realize our customer-centric mission and objectives.

YOUR LIFE AT HAKU

Our state-of-the-art, stunning office overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.

We offer compensation packages that consist of competitive salaries and benefits. As a Team Member, You'll Be Eligible To Benefit From:

• Flexible PTO + paid holidays

• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)

• 401k with employer matching (after 90 days)

• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)

• Professional Development Reimbursement (after 6 months)

• Monthly credit towards wellness activities (gym, meal plans, mental health costs)

• Free access to wellness subscriptions, mental health and financial planning platforms

• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot

• Company-paid parking in the heart of Brickell

• State-of-the-art Apple computer and accessories

• Wellness activities, happy hours, and company-wide fun events

• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHO YOU ARE

• 5+ years of HR experience, with a proven ability to scale HR functions in high-growth environments (preferably at a start-up or rapidly expanding company).
• Demonstrated ability to maintain and implement people strategies that foster innovation, employee satisfaction, and high performance.
• Experience influencing senior leadership on organizational design, talent decisions, and key HR initiatives.
• Strong track record of building and managing high-performing teams.
• Excellent communication skills, with the ability to engage effectively across all levels of the organization, from board members to individual contributors.
• Strong analytical and problem-solving skills with a creative approach to addressing challenges.
• Ability to adapt to evolving business needs while maintaining an innovative and flexible mindset.
• A Bachelor’s degree in Human Resources Management, Business Administration, or a related field; advanced degrees preferred.

WHAT YOU'LL DO

• Talent Acquisition: Maintain and optimize recruiting processes to ensure speed and quality; identify effective sourcing channels; manage both internal and external recruiters; build strong partnerships with hiring managers; deliver exceptional candidate experiences at every stage.

• People Strategy & Innovation: Maintain and evolve people strategies to align with company goals, fostering a dynamic work environment. Innovate HR practices as needed to support organizational growth and ensure alignment with business objectives and culture.

• HR Operations Management: Oversee and streamline day-to-day HR operations, including performance management, benefits administration, employee engagement, and HR technology systems. Ensure smooth HR operations that support business objectives while fostering a positive work culture.

• Employee Experience & Engagement: Champion the company culture by maintaining a pulse on employee sentiment, measuring cultural health, and providing actionable insights to leadership. Drive employee engagement programs, including rewards and recognition initiatives, company-wide social events, and team-building activities. Ensure a supportive work environment through oversight of facilities and office dynamics.

• Employee Effectiveness & Growth: Maintain initiatives related to learning and development programs and employee growth. Provide guidance on performance reviews and feedback processes to ensure employees are equipped with the tools to succeed and develop their careers.

• Compensation Strategy: Maintain and implement a competitive compensation strategy, ensuring alignment with industry standards. Conduct regular benchmarking to stay competitive and manage variable compensation programs.

• People Operations: Oversee new hire orientation, payroll and benefits administration, employee relations, and offboarding processes for both voluntary and involuntary terminations. Ensure a seamless employee lifecycle experience from onboarding to exit.

• Compliance: Ensure full compliance with federal, state, and local regulations, advising management on legal requirements. Develop and maintain policies to safeguard the organization against legal risks while promoting a fair, equitable work environment.

• Leadership & Strategic Partnership: Serve as a trusted advisor to senior leadership on organizational design, talent assessments, promotions, and terminations. Provide guidance on key HR decisions to support business goals and ensure optimal organizational performance.

MORE ABOUT HAKU

haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, NYRR, Lexus Corporate Run, and many more.

We’re proud to be a minority owned-business and equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcomed, and anyone has the right to succeed

For more information about our company, please visit our website at www.hakuapp.com/careers