Customer Experience Representative

We are looking for a dynamic, high energy, self-starter, who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer any questions they may have.

YOUR LIFE AT HAKU


Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.

As a Team Member, You'll Be Eligible To Benefit From:

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Hybrid work model
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHAT YOU’LL DO

• Manage a portfolio of enterprise event organizations and monitor events’ success

• Provide training on all haku products to new event organizers during the on-boarding process

• Provide training to existing customers on any new features and products

• Create an online support system and publish user guides and answers to frequently asked questions

• Support participants with any registration or route questions or send to the appropriate event organizer

• Work closely with event organizers on different ways to help them promote and market their events to more people using haku's social and marketing tools

• Document customer feature requests and work closely with the development team to prioritize incoming requests

WHO YOU ARE

• College education in Business Administration, Marketing, Communications, Accounting or Finance preferred. Masters Degree preferred but not required.

• Detail-oriented with excellent interpersonal, presentation, written and communication skills

• Ability to learn, understand, and use technology

• Efficient, organized and can prioritize tasks

• Proactive attitude with a passion to provide amazing service and support to every customer

• Self-Starter with a great ability for problem-solving

• Willingness to occasionally travel

• 1-2 Years of Customer Success Experience

MORE ABOUT HAKU

haku is an all-in-one technology platform for event management, registration, fundraising, marketing, and participant engagement. Purpose-built for endurance events and nonprofit organizations, haku removes the frustration of rigid systems, limited insights, and manual processes by bringing everything together in one integrated solution.
Our customers include some of the most recognized organizations in sports and philanthropy, such as the Marine Corps Marathon, the Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, Team in Training, the Colon Cancer Coalition, and many more.

We are proud to be a minority-owned business and an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Our vision is to foster a work environment where everyone feels welcome and empowered to succeed.

To learn more about haku, visit www.hakuapp.com.

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