Customer Experience Manager - Giving

We are seeking a strategic and relationship-driven Customer Experience Manager with a focus on Fundraising to join our team. In this role, you will work closely with our nonprofit customers to support their fundraising goals and deepen engagement with our platform. You will serve as a trusted advisor—guiding partners through campaign planning, providing data-driven insights, and ensuring they have the tools and resources needed to succeed.

The ideal candidate has 3–5 years of experience in nonprofit fundraising, customer success, or event planning. You are highly organized, a strong communicator, and passionate about delivering exceptional service and making a meaningful impact.

YOUR LIFE AT HAKU

Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.

As a Team Member, You'll Be Eligible To Benefit From:

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHAT YOU'LL DO

• Serve as the primary point of contact for a portfolio of nonprofit partners.Build and maintain strong relationships with nonprofit stakeholders.
• Provide strategic guidance on fundraising campaigns and platform usage.
• Monitor fundraising performance and proactively identify opportunities for growth and improvement.
• Collaborate cross-functionally with product, marketing, and support teams to advocate for partner needs.
• Analyze and or produce data insights to tailor recommendations and strategies for nonprofit partners.
• We partner with organizations like the Eagles Autism Foundation, Rush to Crush Cancer, Mercy Home, and the Boomer Esiason Foundation.

WHO YOU ARE

• College education in Business Administration, Marketing, Communications, Accounting or Finance is preferred. A Master's Degree is preferred but not required.
• 3–5 years of experience working with nonprofits or customer success roles.
• Proven ability to build and maintain professional relationships.
• Strong problem-solving skills and comfort working in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience with CRM tools and data analysis is a plus.
• Strong analytical skills with the ability to interpret customer data and extract actionable insights.
• Proficiency in Excel (including pivot tables, vlookups, charts, and basic formulas) or similar data analysis tools.
• Candidates must be based in Miami, FL, or willing to relocate.

MORE ABOUT HAKU

haku is a state-of-the-art technology platform that powers world renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Atlanta Track Club, the Big Sur Marathon, Team in Training, Lexus Corporate Run, New York Road Runnners and many more.

We’re proud to be a minority owned-business and equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcomed, and anyone has the right to succeed

For more information about our company, please visit our website at www.hakuapp.com/careers