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Subscription Support Specialist

Customer Service | Groveport, OH | Full Time

Job Description

Who we are:

Gwynnie Bee is revolutionizing the retail space through a new subscription service for women's clothing by applying technology and innovation in areas that few have ventured. Our offices are in India, New York, and California, with our distribution center in Groveport, Ohio. Our members trust us to deliver from start to finish. We are looking for team members who are hardworking, dependable, excited to work for a growing company, and love to learn new skills.

What we offer our employees:

  • Weekly competitive pay
  • Benefits starting Day 1 - Medical, Dental and Vision, 401(k)
  • Paid Time Off and Holidays

Shift  Available:

  • Shifts vary depending on business operations, Monday - Saturday, 9:00 am to 8:00 pm

Subscription Support Specialist Responsibilities including but not limited to:

  • Handle inbound calls and/or chat sessions with our customers resolving any questions or concerns they may have with a focus on retaining members that call in to cancel their subscription

  • Obtain all information necessary to address the customer’s needs with precision and care

  • Assist customers with navigating the web site and ensuring they are always utilizing their subscription to it’s full potential

  • Make outbound calls to our customers to gather feedback on our service and products

  • Accurately document the customer interaction in our ticketing system for quality and marketing improvement opportunities

  • Provide product and service offering information as well as suggest alternatives for a customer based on their needs or personal style

  • Provide the customer with an excellent experience through all avenues of contact with Gwynnie Bee

  • Be the voice of the customer within the Gwynnie Bee operations for resolving their concerns or issues

  • Stay current on new product launches, promotions, web site changes, and all customer offerings (past and present)

  • Ensure delivery to key metrics, quality, quantity and time, for team and self

Subscription Support Specialist  Qualifications:

  • 2–4 years experience recently working in a customer service role. (sales is a plus)

  • Two Year Degree Preferred

  • Ability to ask probing questions to truly understand the callers concerns

  • Ability to be conversational in a non-scripted environment

  • Excellent communication skills (both written and verbal)

  • A true passion and willingness to help customers

  • Experience in fashion or online retail business

  • Ability to type and talk at the same time

  • Comfortable working with Google Cloud

  • Comfortable working in multiple systems at the same time

  • Proven problem solving skills

  • Flexibility to work in different shifts including nights, weekends, and some holidays based on call center needs