Gwynnie Bee

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Customer Service Rep

Operations | Long Island City, NY | Full Time and Part Time

Job Description

Customer Service Representative

 

Requirements:

 

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to customer service.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has "thick skin" and is able to handle complaints and unpleasant customers.
  • Has a pleasant, patient and friendly attitude.
  • Detail orientated with good communication/listening skills.
  • Weekends required.
  • Willingness to work a flexible schedule (24/7 availability) and occasional overtime when needed.
  • Possess a strong work ethic and team player mentality.

 

 

 

Responsibilities:

 

  • Professionally handle incoming requests from members and ensure that issues are resolved both promptly and thoroughly. Respond to phone and email (tickets) in a timely fashion.
  • Thoroughly and efficiently gather customer information, access and fulfill

member needs and educate where applicable to prevent the need for future contacts and document interactions.

  • Provide quality service and support in a variety of areas including, but not limited to: billing, closeting suggestions, and site troubleshooting.
  • Troubleshoot customer issues over the phone and via email.
    • Determine cause and solution, escalating when necessary.
    • Use automated information systems and tools to analyze/resolve the issue/situation.
    • Follow-up with member.
  • Handle issues in the best interest of both the member and the company.
  • Continuously identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Assist with special projects as needed.
  • Create/maintain positive member relationships.

 

Ultimate Goal:

 

  • To give Gwynnie Bee members the best service experience in the world!