Customer Service Attendant - Lucia's Pizzeria

Responsibilities:

• Greet customers and provide friendly, prompt service at the takeout counter.

• Answer phone calls to take orders, confirm pickup times, and assist with customer inquiries.

• Manage and package all takeout orders with attention to accuracy, presentation, and cleanliness.

• Coordinate timing with kitchen staff to ensure orders are complete and timely.

• Handle payments (cash, credit, debit) and operate POS system efficiently.

• Issue refunds or adjustments with manager approval.

• Maintain cleanliness and organization of the takeout area.

• Restock takeout supplies including utensils, napkins, condiments, and packaging materials.

• Communicate clearly with kitchen staff and other team members to ensure smooth operations.

• Provide information about menu items, bakery selections, and catering offerings.

• Assist with light cleaning duties as needed.

Required Skills/Abilities:

• Strong customer service and communication skills.

• Highly organized and detail-oriented.

• Ability to multitask in a fast-paced environment.

• Comfortable using point-of-sale systems and handling money accurately.

• Bilingual (English/Spanish) is a plus.

Education and Experience:

• Previous experience in customer service, takeout, or restaurant environment preferred.

• Must successfully complete Graziano’s training course.

Physical Requirements:

• Prolonged periods of standing and walking.

• Must be able to lift and carry up to 25 pounds.

• Must be available to work mornings, evenings, weekends, and holidays.