Senior Customer Associate - New Store Opening

About the Role:

The Senior Customer Associate is a high-impact, floor-based role responsible for delivering exceptional guest experiences while supporting team execution during high-volume operations. This individual acts as a leader on the floor, helping guide guest flow (concierge), support team members, and maintain strong operational standards.

This role is ideal for someone who thrives in fast-paced environments, leads by example, and takes ownership of the customer experience from entry to exit.

Essential Duties & Responsibilities:

Guest Experience & Flow Management

• Serve as the first point of contact for guests, setting the tone for a welcoming and professional experience when supporting in concierge service assignments
• Guide guests through the store journey, including check-in, education, and purchase flow
• Manage lines and guest traffic during high-volume periods to ensure efficiency and a positive experience
• Address guest questions and concerns with confidence and professionalism

Floor Leadership & Execution

• Act as a go-to resource for budtenders and team members during daily operations
• Lead by example during peak periods, stepping in to support cashiers and service areas, where needed
• Ensure smooth transitions across service areas from entry to checkout
• Support inventory flow, order movement, and general operational execution

Team Support & Development

• Reinforce service, compliance, and operational standards on the floor
• Support real-time problem-solving and decision-making during shifts
• Help onboard and mentor newer team members through coaching and example
• Contribute to a collaborative, high-energy team environment

Operational Excellence

• Maintain strong awareness of store activity, guest needs, and team performance
• Ensure compliance with all company policies and state cannabis regulations
• Support consistent execution of store processes and procedures
• Assist with additional tasks and responsibilities as assigned

Qualifications & Education:

Minimum Qualifications

• 1 to 3 years of experience in retail, hospitality, or customer-facing roles
• Experience working in fast-paced or high-volume environments preferred
• Strong communication and interpersonal skills
• Ability to remain organized and composed under pressure
• Demonstrated problem-solving ability and situational awareness
• Must be able to pass a background check

Preferred Qualifications

• Prior cannabis retail experience
• Experience supporting or informally leading a team
• Proven ability to influence team performance through example

Physical Requirements

• Ability to stand and move throughout the store for extended periods
• Ability to lift and carry product as needed
• Comfortable working in a fast-paced retail environment
  

Work Environment

• Retail dispensary environment with moderate to high noise levels
• Fast-paced setting with frequent interruptions and shifting priorities
• Requires flexibility, including evenings, weekends, and holidays as needed
• Shifts/Working Hours may extend up to 3:00 AM for this location.

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.