Retail Operations and Training Manager

Job Summary :

The Retail Operations and Training Manager plays a key role in enhancing operational efficiencies across retail locations by implementing new processes, creating and maintaining SOPs, and facilitating collaboration between teams. This role requires frequent travel to stores to support frontline execution, identify operational gaps, and drive continuous improvement initiatives. The ideal candidate thrives in fast paced environment and excels in managing multiple initiatives simultaneously with strong attention to detail

Key Responsibilities:

1. Reporting and Performance Monitoring

· Provide weekly reports to store teams, highlighting key performance indicators and sales trends.

· Provide status updates on store ticketing platforms (IT and Facilities), ensuring tickets are being addressed and closed on time to not impact overall store sales and team morale.

· Partner with Retail leadership to track operational success metrics and implement data-driven optimizations to improve store operations.

· Performs periodic compliance audits to assess staff adherence to regulatory guidelines and identify areas for improvement, providing feedback and additional training.

2. Training

· Lead workshops or small-group training sessions to drive adoption of operational improvements

· Determines training gaps and develops training materials to increase employee retention and comprehension, including guides, job aids, videos, etc.

· Monitors and evaluates the training program’s effectiveness, success, and ROI and reports on them to key stakeholders.

· Maintains a weekly training schedule within the region that maximizes organizational and regional objectives & training focuses.

· Partners with retail leadership and cross-functional teams to scale operational initiatives to streamline workflows and enhance operational effectiveness.

· Trains store teams to accurately monitor all inventory movement, inventory stock levels, incoming deliveries, daily/monthly inventory audits & menu management.

3. Intranet Management:

· Support the management of the company’s SharePoint/intranet, ensuring it is up-to-date and accessible to all employees.

· Assists in the creation of SOPs and other documents for in-store procedures, labor management, and cash handling procedures.

· Assist in organizing and categorizing content to improve ease of use and navigation.

· Ensure store compliance in maintaining and utilizing store accounting and inventory folders.

4. Internal Messaging:

· Ensure that internal company messaging reaches store teams in a timely and effective manner.

· Work with store managers to gather feedback and improve communication strategies.

· Develop and create meeting decks for team calls, ensuring all necessary information is included and presented clearly (when applicable).

5. Cross-Functional Collaboration:

· Work cross-functionally with all teams to support various projects and initiatives.

· Facilitate collaboration and communication between different departments to achieve company goals.

· Serve as a liaison between corporate teams and store leadership to ensure clear communication and alignment.

· Provides ongoing support for stores.

· Performs additional duties as assigned by management.

Qualifications:

· Prior cannabis experience is a plus.

· 2+ years of experience in retail leadership, retail operations/training, project management, or similar role.

· Strong written and verbal communication skills.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with SharePoint.

· Familiarity with creating SOPs and

· Excellent organizational and time management skills.

· Ability to manage multiple initiatives simultaneously with strong attention to detail.

· Strong problem-solving skills and attention to detail.

Benefits:

· Competitive salary

· Health, dental, and vision insurance

· 401(k) with company match

· Paid time off and holidays

· Employee discount on company products

· Opportunities for professional development and growth

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.