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UX Researcher

Design | New York, NY, USA | Full Time

Job Description

ABOUT YOU

You are passionate about observing people to uncover their deep needs and values. You are natural in interviewing people to understand what their lives are about and interacting with clients to help them better articulate their challenges. You have a curious mind and easily make connections between diverse fields and industries. You use this diverse input to illuminate new insights for new or existing services, products and/or features.

QUALIFICATIONS

  • 4+ years of professional work experience conducting qualitative user experience research.

    • Expert in moderating and manage usability tests with prototype or creative visioning as stimulus

    • Experience with a variety of qualitative research methodologies, such as 1:1 interviews (IDI), moderating group conversations, contextual, ethnographic research, onsite/offsite.

      • This is inclusive of gathering objectives, creating the approach, moderating and synthesis of findings.

      • Deliverables often include: participant screeners, discussion guide/approach outlines, findings reports, and research readouts.

  • Experience in design thinking, service design and digital strategy.

  • Work with internal and external clients: product managers, designers, engineers, research team, account managers, and strategists.

  • You have experience working within a variety of industries (finance is a plus).

EDUCATION

  • BA/BS in Human-Computer Interaction, Human Factors, Cognitive Science, Psychology, Anthropology, Sociology, Computer Science, or related field or equivalent practical experience. MA preferred.

ABOUT US

Our company culture is about being smart but not stuffy, independent yet collaborative, telling it like it is yet being respectful, and hard-working without over-working. We reward innovation, sharing and collaboration and support continuous personal development.

At Globant we strive daily to deliver powerful innovative software solutions for our clients through our unique Digital Journey approach. Our passion for technology reverberates in every area of our organisation and drives our creativity. Working for us means being at the convergence of engineering, design, innovation and scale.

Inside Globant, we form Globant Consulting (formerly WAE, recently acquired by Globant), a leading service design consultancy that delivers transformation by putting the customer at the heart of the business. We uncover insights to connect and engage our clients with the customers – both emotionally and functionally through research, strategy and design.

We partner with visionary senior leadership teams around the world who head up companies that live or die by the customer’s experience of the brand. We like the diversity of our clients, with track records across a variety of industries: financial services, public sector, retail, entertainment. Recent clients are TfL, the London Metropolitan Police, HSBC, BlackRock, NBA, etc.

By joining us, you’ll have the opportunity to ask the right questions, tackle the right problems and challenge clients where necessary to deliver the right outcomes. We are flexible and adapt to deliver something that’s innovative, sustainable and what clients and customers need, instead of just doing what they’re asking for.

We have a team of incredibly talented individuals, with a diverse set of backgrounds and skills. We work in highly collaborative teams and there are always opportunities to learn, being surrounded by a great support network.

We look at the software development process from the three different but complementary perspectives of engineering, design, and innovation...in a constant quest for new insights. We also believe in showing our people how much we value them, which is why one of the many benefits we offer is a fully paid by company PPO health plan.

Globant is an EOE M/F/D/V. For many positions, relocation is available if needed. Globant does not accept unsolicited third party resumes.