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Service Desk/Facilities Analyst

Staff, G&A | Raleigh, NC | Full Time

Job Description

At Globant, we dream and build Digital Journeys that matter to millions of users. We do that by leveraging engineering, design and innovation with our own industry-leading practices, like our Agile PODs and specialized Studios.

We want you to join us in creating these journeys for the biggest clients in tech, retail, travel, banking, ecommerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve.

WHAT ARE WE LOOKING FOR:

A Facilities/Service Desk Analyst who has an intermediate technical knowledge and great client orientation who can support our Raleigh Office!

YOU'LL HAVE THE CHANCE TO:

  • Provide user support and customer service on company-supported computers, applications and platforms. 
  • Troubleshoot problems and advise on the appropriate action. Maintains office services by organizing office operations and events 
  • Make sure that the office and its services meet our employees' needs
  • Respond to requests for technical assistance in person, via phone, electronically 
  • Diagnose and resolve technical hardware and software issues
  • Redirect problems to correct resource 
  • Identify and escalate situations requiring urgent attention 
  • Stay current with system information, changes and updates 
  • Be the main point of contact for all Facilities tasks in both offices. 
  • Receive and report on complaints from people working at the o
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Advice user on appropriate action
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention

WHAT WILL HELP YOU SUCCEED:

  • A minimum of 4 years working in a a combination of Office Manager/facilities/Service Desk role
  • Windows 7, 8 / 8.1 Knowledge: Intermediate
  • Windows 10 Knowledge: Intermediate
  • Linux Knowledge: Intermediate
  • OS X Mac: Intermediate
  • Hardware Knowledge: Intermediate
  • Software Troubleshooting: Intermediate
  • Soft Skills: Customer service orientation, Problem-solving, great communication skills, organizational skills

 

We are interested in hard-working, fast-learning talents and we have the know-how and scale to help you make your own career path. If you seek an entrepreneurial, flexible and team-oriented culture, come join us.

We are ready.