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Service Desk

Staff, G&A | Seattle, WA, USA | Full Time

Job Description

At Globant, we dream and build Digital Journeys that matter to millions of users. We do that by leveraging engineering, design and innovation with our own industry-leading practices, like our Agile PODs and specialized Studios.

We want you to join us in creating these journeys for the biggest clients in tech, retail, travel, banking, ecommerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve.

WHAT ARE WE LOOKING FOR:

A Service Desk Analyst who can provide user support and customer service on company-supported computer, applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Tasks and Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically

  • Diagnose and resolve technical hardware and software issues

  • Advice user on appropriate action

  • Follow standard help desk procedures

  • Redirect problems to correct resource

  • Identify and escalate situations requiring urgent attention

  • Stay current with system information, changes and updates

Soft Skills:

  • Customer service orientation

  • Problem-solving

Technical Skills:

  • Windows 7, 8 / 8.1 Knowledge: Intermediate

  • Windows 10 Knowledge: Intermediate

  • Linux Knowledge: Intermediate

  • OS X Mac: Intermediate

  • Hardware Knowledge: Intermediate

  • Software Troubleshooting: Intermediate

We are interested in hard-working, fast-learning talents and we have the know-how and scale to help you make your own career path. If you seek an entrepreneurial, flexible and team-oriented culture, come join us.

We are ready.