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Sales Engineer (Pre-Sales)

Sales Engineering | Leuven, Belgium | Full Time

Job Description

About GMO GlobalSign

GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity and access management (IAM) solutions support the billions of services, devices, people and things comprising the Internet of Everything (IoE). The company has offices in the Americas, Europe and Asia. For more information, visit https://www.globalsign.com/en/company

 

Summary of the role

GlobalSign is seeking a Sales Engineer for its Sales/Solutions Engineering team. This position is the primary technical resource for the GlobalSign EMEA sales force. The individual will play a critical role in establishing credibility and confidence with GlobalSign’s customers, by demonstrating and proving GlobalSign’s value through its products and services. The ideal person for this role should be a true team player that has strong interpersonal skills and is very comfortable with a collaborative approach to problem solving. We are looking for a professional with a “solutions mind-set”, a great sense of humour, and a passion for managing the technology evaluation stage of the sales process. Working collaboratively with GlobalSign's EMEA sales team you will serve as the key technical adviser and advocate for our products. Successful candidates must be able to articulate technology and product positioning to both business and technical users to assure complete customer satisfaction and relationships through all stages of the sales process for assigned accounts.

•             Position Reports To: Sales Engineering Manager

•             Positions Supervised: none

•             Location: Belgium

•             Travel Requirements: Up to 25%

•             Full time at 37.5 hours per week, fixed schedule

•             Hybrid office-home arrangement

 

Job responsibilities and accountabilities

 

Primary Responsibilities 

  • Responsible for development and delivery of product demonstrations
  • Presenting the product to customers and at external events such as conferences, seminars, etc.
  • Able to convey customer requirements to Product Management teams
  • Assist sales with building business cases for new opportunities
  • Develop a strong working relationship with the customer’s technical staff and be able to gain their trust and credibility through his/her deep technical know-how and subject matter expertise
  • Work closely with customer to align the technical requirements and the solution design with their business drivers
  • Able to assist in responding to technical elements of RFP/Q/I and technical architecture solutions
  • Support customer integration/testing to GlobalSign Application Programming Interfaces (API)
  • Support and Run Pilots and POCs to drive/test specific use-cases internally as well as in front of customers
  • Document technical process flows and help discover existing PKI flows
  • Test complex technical/PKI concepts to add value to GlobalSign’s existing portfolio
  • Work with the Professional Services team to assist in initial production set up of solutions for customers
  • Assist/ Participate in developing content / demos for webinars, presentations, tradeshows
  • Travel as required

 

Secondary Responsibilities (Optional):

  • Creating ‘Solution’ guides
  • Support GlobalSign product development in terms of writing product requirements documents, working with development team, testing product/ product features/ integrations and support user guides.
  • Third party integration support – testing and documenting results

 

 

Person specification


Qualifications, skills, knowledge & experience

Essential

  • Customer focus mindset with general interest in technology
  • Good experience with Information Technology space
  • Basic understanding Windows environment especially Active Directory, Windows Servers/Desktops, Command Prompt, Virtual Machine set-up, etc.
  • Basic Understanding of knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
  • Comfortable in the dynamic atmosphere of a technical organization and with frequent onboarding of new customers and partners
  • Strong presentation as well as communication skills and being able to communicate professionally in written responses through emails, RFPs, and reports.
  • Organized and analytical with a strong ability to find solutions for technical obstacles in the sales process through creative and adaptive approaches.
  • Must respect deadlines and quality deliverables (SOW, responses to RFP etc.). Proven time management skills in a dynamic sales environment a must
  • Strong communication and writing skills:
  • - French or German Language C1 level Required
  • - English Language C1 level Required
  • - Any other European Languages is a plus point

Desirable

  • Bachelor’s degree in computer science or comparable due to experience or be in possession of Cybersecurity and IT Certifications (i.e. Comptia, (ISC)2, GIAC, etc.)
  • Working knowledge on Public Key Infrastructure (PKI) concepts. Preferably hands-on experience on some PKI products.
  • Good understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate GlobalSign solutions.


One GlobalSign Way

Our employees are expected to fully embrace our ‘One GlobalSign Way’ and demonstrate the following behaviours daily in their job roles.

Ownership

Be responsible and accountable for own job responsibilities, performance, conduct, learning, training, development, career progression and effective communication.


Creativity

Challenge how things are done, suggest more effective and efficient ways of working, actively seek to improve customer service and product offering to both external and internal customers.


Integrity

Behave ethically and morally by complying with Company rules, policies, processes, procedures, and governmental/governing body laws and regulations.


Collaboration

Understand and demonstrate effective team working skills by working successfully within and across teams.


Diversity (and inclusion)

Contribute to a dignified work environment by respecting and including others irrespective of age, culture, ethnicity, race, nationality, religion, belief, gender, gender reassignment, sexual orientation, disability, marriage/civil partnership and pregnancy/maternity.


Waku Waku

Seek to be passionate and positive about GMO GlobalSign by aligning with the mission, vision, behaviours and objectives.


 

What we offer

We offer a competitive salary and benefits package including company profitability scheme, workplace pension, group income protection insurance, group private health insurance, group life insurance cover and much more.

 

Equal opportunities, diversity, and inclusion

We are an equal opportunities employer supporting diversity and inclusion with a zero-tolerance approach towards bullying and harassment.

 

Background checks

Due to the trusted nature of our business, we are required to complete background checks which includes a basic criminal record check, employment references and on qualifications.

 

Application process and deadline

If you meet the criteria listed above, found the nature of our business fascinating, and can demonstrate our One GlobalSign Way behaviours daily, then please apply for the role by sending us a cover letter along with your current CV/resume.