Fulfilment Assistant - Tier 2

About GMO GlobalSign

GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI solutions support the billions of services, devices, people and things comprising the Internet of Everything (IoE). The company has offices in the Americas, Europe and Asia. For more information, visit https://www.globalsign.com/en/company.

Summary of the role

Purpose: We require a full time Sales Ledger (Fulfilment) assistant to integrate into our busy department at Tier 2 level, supporting the teams in both our UK and Belgian offices.

Department: Fulfilment

Reporting into: Fulfilment Manager

Location: Maidstone

Nature of employment: Permanent

Contractual hours: 37.5 hours per week

Reports: This role does not have people management responsibilities.

Travel: Occasional

Flexible working: We are hybrid working and would consider remote working with occasional office visits or other flexible working arrangements as long as you permanently reside in England

Equal opportunities, diversity and inclusion: We are an equal opportunities employer committed to diversity and inclusion and have a zero-tolerance approach towards bullying and harassment.

Right to work: For your application to be considered, you must have a current right to work in UK

Background checks: Due to the trusted nature of our business, you will be required to undertake identity and background checks, including criminal record checks and qualifications, and periodic reviews of trustworthiness. You will also be required to immediately inform your line manager of any changes in your circumstances relevant to these checks.

Main job responsibilities and accountabilities

• Identify, process and allocate sales receipts
• Update available credit in the ordering system
• Weekly merchant journals
• Weekly bulk allocations
• Monitor accounts inbox
• Create cases in the CRM (Salesforce)
• Resolve Tier 2 customer queries (incoming via phone and email)
• Work as part of the team to achieve timely month end closure
• Filing & Archiving
• Ad-hoc / Administrative duties as required
• Responsibility for complying with company policies and procedures, including but not limited to information security and acceptable use, and for undertaking mandatory in-house company training as required.
• Undertake other job responsibilities and accountabilities within the remit of the job role as and when these may arise.

Person specification

Essential

• Good working/practical experience in sales ledger
• Ability to prioritise tasks and work with accuracy
• Strong MS Office Skills
• Advanced Excel Skills – eg. creating and editing formulas, sorting cell ranges, creating and amending charts, naming a range, linking data, filtering data,
• Good communication skills, written and verbal
• Flexible approach

Desirable

• Level 3 AAT qualification or equivalent / qualified by experience
• A second European language would be advantageous.

One GlobalSign Way

Our employees are expected to fully embrace our ‘One GlobalSign Way’ and demonstrate the following behaviours daily in their job roles.

• Ownership - Be responsible and accountable for own job responsibilities, performance, conduct, learning, training, development, career progression and effective communication.
• Creativity - Challenge how things are done, suggest more effective and efficient ways of working, actively seek to improve customer service and product offering to both external and internal customers.
• Integrity - Behave ethically and morally by complying with Company rules, policies, processes, procedures, and governmental/governing body laws and regulations.
• Collaboration – Understand and demonstrate effective team working skills by working successfully within and across teams.
• Diversity (and inclusion) - Contribute to a dignified work environment by respecting and including others irrespective of age, culture, ethnicity, race, nationality, religion, belief, gender, gender reassignment, sexual orientation, disability, marriage/civil partnership and pregnancy/maternity.
• Waku Waku - Seek to be passionate and positive about GMO GlobalSign by aligning with the mission, vision, behaviours and objectives.

What we offer

We offer a competitive salary and benefits package including company profitability scheme, workplace pension, group income protection insurance, group private health insurance, group life insurance cover and much more.

Application process and deadline

If you meet the criteria listed above, found the nature of our business fascinating, and can demonstrate our One GlobalSign Way behaviours daily, then please apply for the role by sending us a cover letter along with your current CV/resume before 21 February 2023.