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Business Analyst

Information Technology | London, United Kingdom | Full Time

Job Description

Who we are:

GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity and access management (IAM) solutions support the billions of services, devices, people and things comprising the Internet of Everything (IoE). The company has offices in the Americas, Europe and Asia.

What we do:

In London, GlobalSign is developing its high volume/high value identity platform, forming the core of GlobalSign’s current and future products. Our platform is designed to scale to the needs of IoE and major cloud deployments, being capable of issuing billions of identities, with industry leading performance. Built to meet existing and future web standards and compliance rules, it is capable of servicing any scenario where strong identity is required.

This role is part of a critical green field digital transformation project focused on replacing the legacy Business Support Systems with a modern platform, built on an industry standard foundation, shifting from an entirely on-prem to hybrid on-prem + cloud architecture. It is an opportunity to redefine many of GlobalSign’s business processes, leveraging modern SaaS components, to create a compelling story from sale to support. You will be part of an agile team based in London and reporting to the Programme Manager.


Working alongside our other business analysts, you will:

  • Perform requirement gathering, analysis documentation and stakeholder management for all business processes
  • Creation of user stories reflecting business requirements
  • Lead review of current business processes and develop optimisation strategies
  • Quantify benefits and present proposals for change
  • Ensure solutions meet business needs and requirements
  • Perform user acceptance testing
  • Organise workshops and design and deliver training to staff on new systems
  • Provide support in other areas of the project as needed


  • Rich and deep experience in IT business analysis or a related field
  • Experience working Salesforce CRM implementation projects or similar business transformation projects
  • Exceptional analytical and conceptual thinking skills
  • Advanced technical skills
  • Excellent documentation skills
  • Experience creating detailed reports and giving presentations
  • A track record of following through on commitments
  • Experience designing and delivering User Training
  • Experience of designing UAT test scripts
  • Excellent planning, organizational, and time management skills

What we offer:

  • The opportunity to work for a leading multinational PKI provider
  • A clean slate. No legacy or poorly documented code to maintain
  • A friendly and personal working environment
  • Excellent growth opportunities
  • Competitive Salary
  • Buying and Selling Annual Leave
  • 25 Days Annual Leave
  • Company Profitability Bonus Scheme
  • Employer matched pension contributions to 5% of salary
  • Long-term Sickness and Disability Insurance
  • Private Medical Cover with the option to add family members at your expense
  • 4 x Salary Life Insurance cover
  • Cycle to Work Scheme
  • Perkbox Goldcard Discount Scheme

If this sounds like it could be you, please send us a cover letter along with your current resume.