Dealer Account Specialist
Dealer Services | Draper, UT | Full Time
Situated in Draper, Utah, iboats.com is "Your Trusted Source on the Water". You'll receive full training by seasoned professionals and will be able to confidently give outstanding service to our various clients. Gain vital experience and develop skills in a fun and exciting work place where you'll be rewarded for outstanding performance. iboats.com is a small dynamic business that has been in the boating industry for over 16 years. We have a close; almost family like atmosphere and it's a great place to work.
Due to the recent growth in our Dealer Services Department, we are looking to invest in a full time amiable and smart individual who can accomplish to a high level of excellence the following:
Dealer Account Specialist:
1) Inbound/Outbound customer service calls
2) Provide initial and ongoing training to customers over the phone
3) Work around websites and capture data as needed
4) Correspond with customers in a professional and timely manner via phone and e-mail
5) Quality control checks on online advertisements
6) Find and report "bugs" in our website
7) Understanding of accounting and invoicing
8) Oversee various social media accounts
Starting at $13/hr negotiable on experience, performance and results. The Service department's hours are 7am -- 5pm Monday-Friday MST. The available position needs to fill the 8am-5pm time slot, Monday through Friday.
This is a full time (40) hours per week position and benefits are available. The position is located at our headquarters in Draper, Utah.
MUST be highly confident using computers and the web.
Proficient in Microsoft Word and Excel programs.
At least 2 year of prior customer service experience.
High School diploma.
Work on own initiative with minimal supervision.
Work well within a team, giving assistance to coworkers as needed
Work on a computer for 8 hours a day.
Must be able to work 40 hours per week.
Must be highly motivated
Experience with Drupal and Magento.
Proven analytical thinking / problem solving skills.
Creative thinking to strengthen the department's ability to succeed and grow.
Previous experience learning proprietary systems on the job.
An understanding of HTML and HTML concepts is a huge plus.
How to Apply:
Please read the qualifications for this position carefully. The successful applicant will have to get up to speed quickly and therefore, we will only consider those who meet all the criteria listed above.
iboats.com is an equal opportunity employer
Medical, 401(K) with match, and other voluntary options
Fun energetic work environment with opportunity to grow with a growing company