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Customer Success Project Coordinator, Education Vertical

Customer Success | Ithaca, NY | Full Time

Job Description

About GiveGab

GiveGab is the #1 digital solution for Giving Days and year-round fundraising tailored to cause-based organizations, community foundations, education institutions, hospital foundations, and public media outlets. GiveGab offers a complete suite of products and services that make online fundraising easy, enjoyable, and effective.   **Although this position indicates the location in Ithaca, NY we support employees working remotely with mandatory in-person meetings as necessary. 

Every GiveGab employee works to support our company’s core mission to create more happy nonprofits.  We accomplish this by providing our customers with a product they love, helping them engage the supporters they need and being the partner they deserve.

Customer Success Project Coordinator, Education Vertical

The Customer Success Project Coordinator, Education Vertical will bring experience in project management and customer service to GiveGab.  You will be GiveGab’s liaison to key partners as they host, plan and establish Giving Days, 24-hour fundraising events to support education-based institutions.

Responsibilities

  • Work with customers to help them be more effective at fundraising and engaging supporters, resulting in increased donation volume through the platform

  • Own important client relationships making our partners happy and turning them into GiveGab Evangelists

  • Respond effectively to client needs and questions, both technical and non-technical

  • Deliver professional product demonstrations in person and through video meetings to potential customers

  • Create product documentation and marketing emails that will help clients achieve success

  • Curate customer feedback about the product and our value proposition and provide that feedback on a regular basis to GiveGab's teams to help continually improve the platform and our offerings

  • Collaborate with the Creative and Content Marketing team to produce valuable inside marketing campaigns

  • Collaborate with the product team to ensure proper resourcing and work breakdown to meet project deliverables

  • Focus on supporting education-based Giving Days while also leading and assisting with civic-based Giving Days

Requirements

  • Bachelors, associates degree and/or relevant experience

  • 1+ years experience providing project management duties

  • Demonstrated problem solving and technical skills

  • Exceptional customer service skills and a desire to provide a truly satisfying customer service experience

  • Unparalleled multi-tasking skills

  • Ability to learn quickly and become a subject matter expert for the product as well as understand high-level concepts and drill down to very specific details

  • Excellent communication and writing skills

  • Positive, supportive, and welcoming attitude for all members of the team

  • Disciplined and organized with the ability to establish effective processes

  • Comfortable in a small, fast-paced and high-growth start-up environment with a "grace-under-fire" personality when the pressure to deliver is high

  • Experience with a diverse set of collaboration tools for customer support, feature prioritization, bug and development tracking, communication, etc.

  • Ability to travel to meet with our awesome customers

Bonus Skills

  • Experience and subject matter knowledge in Higher Education or K-12 Institutions and fundraising space

  • Some experience and knowledge of web and mobile technologies and the general costs of building features.

  • Some basic HTML and CSS knowledge 

Why Work For GiveGab?

  • You will work with a team of smart, funny, and supportive people

  • You will receive a competitive compensation package with benefits and stock options

  • You will help thousands of nonprofits further their mission

  • You will have a say in what we build and how we build it


NOTE:  THIS POSITION WILL HAVE A STARTING SALARY OF $46,000 - $48,000 BASED ON EXPERIENCE.