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Customer Success Project Coordinator

Customer Success | Ithaca, NY | Full Time

Job Description

About our Customer Success Project Coordinator position:

We are looking for you to bring your experience in project management and customer service to GiveGab.  You will be GiveGab’s liaison to key partners as they host, plan and establish a Day of Giving, which is a 24-hour fundraising event to support Nonprofits.

Areas of responsibility:

  • Work with customers to help them be more effective at fundraising and engaging supporters, resulting in increased donation volume through the platform

  • Own important client relationships making our partners happy and turning them into GiveGab Evangelists

  • Respond effectively to client needs and questions, both technical and non-technical

  • Deliver professional product demonstrations in person and through video meetings to potential customers

  • Create product documentation and marketing emails that will help clients achieve success

  • Curate customer feedback about the product and our value proposition and provide that feedback on a regular basis to GiveGab's teams to help continually improve the platform and our offerings

  • Collaborate with the Creative and Content Marketing team to produce valuable inside marketing campaigns

  • Collaborate with the product team to ensure proper resourcing and work breakdown to meet project deliverables

Requirements:

  • Bachelors or associates degree

  • 1+ years experience providing project management duties

  • Demonstrated problem solving and technical skills

  • Exceptional customer service skills and a desire to provide a truly satisfying customer service experience

  • Unparalleled multi-tasking skills

  • Ability to learn quickly and become a subject matter expert for the product as well as understand high-level concepts and drill down to very specific details

  • Excellent communication and writing skills

  • Positive, supportive, and welcoming attitude for all members of the team

  • Disciplined and organized with the ability to establish effective processes

  • Comfortable in a small, fast-paced and high-growth Start-up environment with a "grace-under-fire" personality when the pressure to deliver is high

  • Experience with a diverse set of collaboration tools for customer support, feature prioritization, bug and development tracking, communication, etc.

  • Ability to travel to meet with our awesome customers.

Bonus Points:

  • Experience and subject matter knowledge in the nonprofit and fundraising space.

  • Some experience and knowledge of web and mobile technologies and the general costs of building features.

  • Some basic HTML and CSS knowledge

 

This position is based in Ithaca, NY near the Ithaca Commons.  We offer a competitive compensation package including benefits and stock options.  Everyone at GiveGab plays an important role.  You will have an immediate impact!