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Temporary Call Center Representative

Gaston Family Health Services | Gastonia, NC | Part Time

Job Description

Temporary Call Center Representative

For the right candidate this maybe a Temp to Perm Position....

Minimum Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements

Ability to read and understand the English language

Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

  • Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
  • Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, scheduling and call transfers. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
  • Additional skills preferred: Proficient in use of all computer software utilized in practice

 Education: High School Diploma or GED certificate required

 Key Responsibilities: 

  1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
  2. Must be able to schedule patient appointment under guidelines of administration
  3. Must be able to problem solve and have critical thinking skills
  4. Must be able to explain policy and procedures to patients and staff
  5. Must be able to interview patient to obtain personal and financial information
  6. Must be able to understand and maintain patient confidentiality
  7. Utilize PMG System:
    • Schedule patient appointments
    • Update patient demographics & Insurance
    • Register new patients
    • Query for patient financial records
      1. Must be able to provide referral information to the appropriate departments and staff
      2. Must be able to complete basic patient assessments prior to transferring patients to the triage department
      3. Perform other duties as assigned

 

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