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Referral Coordinator

GFHS | Gastonia, NC | Full Time

Job Description

Our ideal candidate will...

  • Be able to sit, stand and walk for long periods of time

  • Ability to read and understand the English language

  • Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

  • Receive, track and obtain insurance authorization from in-network and out-of-network insurance carriers for referred patient and Follow-Up visits with Specialty care providers.

  • Process physician referral orders (EMG, CT, MRI, etc.) using Allscripts (EMR system). This includes obtaining any insurance authorization needed.

  • Coordinate new therapy referrals for insurance plans that require authorization (AHCCCS, work comp, etc). This includes obtaining any insurance authorization needed.

  • Accurately enter notes into Allscripts (EMR system) regarding letters or correspondence from insurance companies regarding insurance authorization or other notifications. These documents should also be scanned into the appropriate patients chart in Allscripts (EMR system).

  • Remain updated with therapy & radiology location insurance contracts.

  • Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

  • Documents all interactions on an account with a Note.



  • Basic skills using MS Excel and MS Word.
  • Ability to handle a high volume of patient flow with comfort and confidence.
  • Knowledge of ICD-9 and CPT codes for the purpose of authorizations.
  • Knowledge of insurance plans and their rules.


  • High School Diploma or GED certificate required; two years related experience and/or training; equivalent combination of education and experience



The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements


Please visit our website here before applying