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Customer Care Representative

GFHS | Gastonia, NC | Full Time

Job Description

Customer Care Representative

Our ideal candidate will...

  • Under the direct supervision of the Customer Care Supervisor, this position is responsible for timely and accurate recording of:
    • Patient demographics 
    • Insurance information 
    • Patient scheduling 
    • And appropriate transfers
  • Interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
  • Schedule patient appointment under guidelines of administration
  • Explain policy and procedures to patients and staff
  • Interview patient to obtain personal and financial information
  • Understand and maintain patient confidentiality


  • Education: High school diploma or GED required
  • Experience Required: 1 year of of clerical experience in a medical office setting required. Other related experience may be considered in lieu of medical office experience

Please visit our website here before applying