Community Health Worker
Highland Health Center | Gastonia, NC | Full Time
Community Health Workers (CHW’s) are front-line public health workers who are trusted members of the community in which they serve.
The Highland Health Center / Community Health Worker will help patients achieve positive health outcomes by:
- Identifying individual and community barriers to achieving good health and working with health center staff and the community to reduce those barriers;
- Helping patients and their families navigate complex health systems, access community services, self-manage chronic conditions and adopt healthy behaviors
- Serving as a link between provider and patient by supporting patients through an integrated approach to case management and community outreach
- Providing health education, home visitation and social service supports as appropriate
- To establish trusting relationships with patients, families and community.
- To provide direct patient services including but not limited to phone calls, home visits, disease self-management education, health coaching, provider and social support connections, transportation, and appropriate referrals for services to community agencies.
- To work closely with clinicians and clinical care teams to ensure that patients have comprehensive and coordinated care
- To act as a patient advocate and liaison between the patient/family, provider, and community service agencies (i.e. hospitals, support groups, etc.) as needed and as appropriate
- To maintain assigned caseload of patients.
- To document all patient care information in the electronic health record
- To prepare reports and documents as needed or requested. Ensure timely documentation of program outcomes to clinical team and project supervisor.
- To provide regular updates on broad community needs and project progress to CCH Clinical Team and the Highland Neighborhood Association.
- To attend all staff meetings, professional development trainings and community events as requested.
- To communicate effectively with stakeholders.
- Additional duties as required.
- High School Diploma or GED
- Known and trusted member of the Highland Community
- Must have a valid driver’s license and reliable transportation
- Bi-lingual preferred
- Excellent written and oral communication skills
- Able to work effectively both as a member of a team and with a high degree of independence, including good judgement and problem solving skills.