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Community Health Worker

Highland Health Center | Gastonia, NC | Full Time

Job Description

Community Health Workers (CHW’s) are front-line public health workers who are trusted members of the community in which they serve.

The Highland Health Center / Community Health Worker will help patients achieve positive health outcomes by:

  • Identifying individual and community barriers to achieving good health and working with health center staff and the community to reduce those barriers;
  • Helping patients and their families navigate complex health systems, access community services, self-manage chronic conditions and adopt healthy behaviors
  • Serving as a link between provider and patient by supporting patients through an integrated approach to case management and community outreach
  • Providing health education, home visitation and social service supports as appropriate

Key Duties/Responsibilities:

  • To establish trusting relationships with patients, families and community.
  • To provide direct patient services including but not limited to phone calls, home visits, disease self-management education, health coaching, provider and social support connections, transportation, and appropriate referrals for services to community agencies.
  • To work closely with clinicians and clinical care teams to ensure that patients have comprehensive and coordinated care
  • To act as a patient advocate and liaison between the patient/family, provider, and community service agencies (i.e. hospitals, support groups, etc.) as needed and as appropriate
  • To maintain assigned caseload of patients.
  • To document all patient care information in the electronic health record
  • To prepare reports and documents as needed or requested. Ensure timely documentation of program outcomes to clinical team and project supervisor.
  • To provide regular updates on broad community needs and project progress to CCH Clinical Team and the Highland Neighborhood Association.
  • To attend all staff meetings, professional development trainings and community events as requested.
  • To communicate effectively with stakeholders.
  • Additional duties as required.


  • High School Diploma or GED
  • Known and trusted member of the Highland Community
  • Must have a valid driver’s license and reliable transportation
  • Bi-lingual preferred
  • Excellent written and oral communication skills
  • Able to work effectively both as a member of a team and with a high degree of independence, including good judgement and problem solving skills. 


Please visit our website here before applying