Customer Service Representative

Customer Service Representative

The Greater Capital Area Association of REALTORS®, one of the largest local REALTOR® associations in the U.S., represents more than 11,000 REALTOR® members from Washington, DC and Montgomery County, MD, as well as industry-related professionals who follow the real estate business. We are the local voice for real estate, and we provide resources for members to succeed. It is our goal to provide outstanding value and exceptional service to our members and communities.

The Customer Services Representative will be professional and courteous while communicating with our members via email, telephone or in person. They will greet members, potential members, and guests and provide exceptional customer service.

**This position will be in the Rockville, MD office Mondays, Wednesdays and Thursdays and will work in our Washington, DC office Tuesdays and Fridays.

Responsibilities include:

• Conduct oneself in a professional manner with colleagues, members, and general public
• Assist member and guest walk-ins, curbside pick-ups, phone calls, and emails
• Trouble shoot members’ needs to find a resolution in a positive, professional image
• Become proficient in members and billing services and be cross-trained in education and events in order to assist our members with all inquiries and services
• Assist with processing new member applications and database entry
• Assist with maintaining accurate information in various databases (such as Rapattoni, SentriLock, and NAR/NRDS)
• Assist with members’ SentriKey app, and lockbox needs
• Assist our members’ annual dues billings needs
• Ensures the Member Services Director is apprised of all member concerns or issues
• Works with Database Administrator to learn best practices for database entry and maintenance.
• Ensures that our member services area is properly stocked for members’ needs
• Reconcile member services store product daily batch
• Promote member benefits of local, state, and national REALTOR® associations to our members/potential members
• Support other teams and departments as needed
• Be a team player, and assist in other departments when requested
• Transport materials to DC office when needed.
• Other tasks as assigned

Qualifications:

• 1-2 years experience in a customer service position
• Self-starter, who is able to work independently
• Highly organized and detail oriented; must be able to multitask
• Must have good written and phone communication skills
• Must have exceptional listening skills and patience
• Have a strong customer service skill set, with the ability to speak concisely and effectively
• Has knowledge and has used Microsoft office applications
• Must be able to work in person in our MD and DC offices
• Must have reliable transportation and be able to drive between the Rockville, MD and Washington DC offices to transport materials.
• Must be able to lift and carry supplies weighing up to 30 pounds

**Applicants cannot hold an active real estate license. If you want to be considered for employment, you would have to put the license on “Inactive” status prior to employment.