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Service Associate - Scheduling Center

Scheduling Center | Louisville, CO | Full Time

Job Description

About Us:

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area. Gastroenterology of the Rockies is looking for a dependable and dedicated individual to join our Call Center team as a Telephone Service Associate. This is a full time position, (8:30 a.m. - 5 p.m., Mon thru Fri), with minimal overtime.

Responsibilities:

  • The service associate is the "first friendly voice" a caller hears when they call our medical practice. This position answers incoming calls from patients, physicians, suppliers, vendors, and others who call our organization. This position presents a professional and friendly image of our practice by taking incoming calls and routing them to the appropriate person/location quickly and efficiently. Keeps records on a variety of Call Center activities and assists other team members in maintaining records and preparing documentation to be mailed out to patients and/or physicians.

Requirements:

  • High School Diploma
  • 1 - 2 years of experience in handling telephones in a fast paced office/call center environment. 
  • Must have excellent communications skills (both verbal and written).
  • Strong computer skills.
  • Be dependable and flexible and a willingness to perform tasks effectively in a team environment.

Bonus Points:

  • Medical office experience preferred.
  • Experience using Intergy preferred.

Perks:

  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • No weekend or evening shifts
  • Off all major Holidays
  • Paid Short Term Disability and Life Insurance
  • Profit Sharing Plan and 401K