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Social Media Account Manager

Client Services | Burbank, CA | Full Time

Job Description

Job Description


REPORTING TO: Client Support Coordinator

HOURS: Full-Time

COMPENSATION: Based upon industry experience

Gas Media Group is looking for an Account Specialist! This opportunity is perfect for someone who is passionate about the creator space. The ideal candidate is comfortable with and active across social media platforms, highly organized, and able to multitask for supporting multiple creators.

Daily Duties

  • Oversee approximately 20-30 creator accounts

  • Overseeing support channels and delegating support related inquiries and tasks the appropriate team member

  • Point of contact for all creator payment related issues/questions 

  • Set up and oversight of new support systems and channels

  • Phone calls with creators regarding their current account status 

  • Lead onboarding for new clients 

  • Working with other teams to solve problems with creators or other networks

  • Recruiting channels and creators who fit into our approach

  • Working one-on-one with agency clients as their primary point of contact

  • Provide monthly reports to agency clients

  • In charge of keeping creators dashboard’s current and mapping content ID assets to the appropriate account.  

  • Technical work regarding new features to be added to the dashboard

  • Processing and creating consolidated payment reports across all of our platforms

Preferred Qualification & Skills 

  • Must be able to work full-time schedule 

  • Proficient with social media platforms.

  • Quick learner who is able to adapt and excel in various environments

  • Self-starter, self-motivated, positive, and reliable

  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of efficiency and effectiveness

  • Previous experience in Adobe Suites and Final Cut/Adobe Premier Preferred

  • Familiar with Google Drive and Cloud based storage systems