Logistics Customer Service Billing Intern

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services.

We support a variety of industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and more. Our mission is to help US and foreign-based companies expand their presence in the US by delivering competitive and tailored supply chain solutions.

We currently manage 3.9 million square feet of warehouse space, strategically located throughout the US, with facilities in Los Angeles, CA; Chicago, IL, N. Monroe, NJ; Portland, OR; Houston, TX; and Laredo, TX.

About The Role:

We are seeking a motivated intern to support our Operations/Customer Service team by developing a standardized Contract Billing Audit process. This intern will identify the elements required to conduct a customer contract billing audit and then validate the process by conducting an actual customer audit by using the developed manual. The goal is to build a billing audit process to identify contract adherence gaps and revenue improvement opportunities.

Responsibilities:

• Interview customer service and accounting experts to gain understanding of key requirements they expect in the billing audit manual.
• Take SME feedback and research best in class processes for billing audits to build the framework for the audit.
• Meet with actual customer service team members to watch the manual and systemic activities it takes to process a customer bill. The purpose of this review is to gain understanding of the process and then having the ability to make continuous improvement suggestions.
• Run an audit to identify changes and overall results to understand what we expected to what information Audit actual billing vs. contract terms for select customers.
• Build an output audit report with key statistics to drive understanding internally at Source and for customer feedback.
• Recommend margin improvement opportunities.
• Collaborate with mentors and business leaders to drive process accountability.
• Finalize a billing audit manual, suggested frequency of audits, training recommendation and define any suggestions for continuous improvement.
• Present your output / results to management via a presentation of results and overall intern experience.

Requirements:

• Currently pursuing a Bachelor’s degree in Business, Supply Chain, Finance, or related field.
• Junior or Senior level (graduating in 2025 or 2026 preferred).
• Strong attention to detail and analytical skills.
• Excellent communication and organizational abilities.
• Proficient in Excel and general PC/network tools.
• Able to work independently and with cross-functional teams.

Additional Information

Location: Houston

Schedule: Full-time (40 hours/week)

Duration: 10–12 weeks (Summer Internship)