Customer Service Representative

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services.

We support a variety of industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and more. Our mission is to help US and foreign-based companies expand their presence in the US by delivering competitive and tailored supply chain solutions.

We currently manage 3.9 million square feet of warehouse space, strategically located throughout the US, with facilities in Los Angeles, CA; Chicago, IL, N. Monroe, NJ; Portland, OR; Houston, TX; and Laredo, TX.

Responsibilities:

• Answers and responds to a high-volume of inbound calls and emails with the highest degree of politeness and professionalism at all times

• Ensuring that orders are received, processed and shipping in accordance with the customer’s requirement

• Monitoring of backorders for product needed and follow-up with the customer on availability

• Maintain a successful rate of customer retention through excellent customer service

• Make outgoing calls to existing customers regarding orders

• Research and respond to customer inquiries via phone, mail and email

• Preparing professional correspondence with excellent verbal and written communication skills

• Maintain department quality and productivity standards

• Know and adhere to business procedure guidelines at all times

• Maintain all logs and reporting documentation as required

• Other duties as assigned

Requirements:

• Logistic and/or warehouse knowledge

• Experience multi- tasking in a fast paced, demanding environment

• Strong computer knowledge including MS Office applications

• Excellent oral and written communication skills

• Excellent customer service skills

• Skilled in the use of MS Outlook, MS Word and MS Excel (or equivalent software)

• Bilingual (Spanish) is a MUST

Perks:

• Great benefits package
• 401k plan with company match
• Generous PTO policy