Account Manager

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services.

We support a variety of industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and more. Our mission is to help US and foreign-based companies expand their presence in the US by delivering competitive and tailored supply chain solutions.

We currently manage 3.9 million square feet of warehouse space, strategically located throughout the US, with facilities in Los Angeles, CA; Chicago, IL, N. Monroe, NJ; Portland, OR; Houston, TX; and Laredo, TX.

Responsibilities:

• Expand existing client relationships by identifying opportunities for additional services such as warehousing, transportation, and supply chain optimization.
• Expectation to be in the office when the business needs it (around 20%)
• Develop tailored account plans aligned with client objectives and Source Logistics' core verticals: Retail, CPG, Food & Beverage, and Health & Beauty.
• Drive EBITDA growth by delivering creative solutions that address client needs and improve margins.
• Build trusted, multi-level relationships within client organizations to position Source Logistics as a strategic advisor.
• Proactively identify non-bid growth opportunities by understanding client pain points and supply chain costs.
• Leverage competitive insights to identify weaknesses in competitors' offerings and strengthen Source Logistics’ positioning.
• Collaborate with internal teams (Sales, Operations, Finance, IT) to ensure seamless service execution and client satisfaction.
• Stay updated on market trends and client industries to uncover opportunities for account expansion.
• Achieve a 50%-win rate on growth opportunities by focusing efforts on high-probability projects.
• Create and maintain a pipeline of future opportunities to sustain long-term account growth.
• Serve as a subject matter expert (SME) in supply chain solutions, providing insights that align with client strategies.
• Network and build Source Logistics’ brand presence within client circles and at industry events.
• Build a robust sales pipeline across key verticals: Retail, CPG, Food & Beverage, and Health & Beauty.
• Serve as a supply chain SME, guiding prospects through complex solutions tailored to their specific needs.

Requirements:

• 5 years as an Account Manager or Customer Success Manager. Background in supply chain and logistics is a plus.
• College degree or equivalent experience.
• Spanish is plus, with a focus on the Hispanic market.
• Experience with CRM tools (HubSpot preferred), Office 365 (Excel, Word, PowerPoint).
• Ability to analyze data and develop insights for client growth.
• Fast learner, problem solver, outgoing, good attitude, and thrives in a fast-paced environment.
• Knowledge of B2B environments and experience managing customer relationships. Familiarity with distribution to both major retailers like Walmart and smaller businesses like Fiesta supermarkets is a plus.
• 20% travel expected.

Perks:

• Great benefits package
• 401k plan with company match
• Generous PTO policy
• Bonus eligible position