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Order Management Coordinator

Operations | London, United Kingdom | Full Time

Job Description

Summary of Position:  

As the Order Management Coordinator, you will provide support to Operations and Inventory across the business. 

Principle Accountabilities:  

  • Manage customer purchase orders from time of receipt to dispatch, meeting all contractual SLA’s (40%)
  • Confirm receipt of the purchase orders
  • Validate ordered quantities against the channels forecast
  • Upload the orders in to NetSuite
  • Plan and communicate delivery plans to the channels
  • Manage own stores replenishment and newness product allocation on a weekly basis (30%)
  • Analysis stores sales and stock holding, producing weekly replenishment orders.
  • Place newness orders inline with forecast and newness launch calendar.
  • Upload orders and maintain data integrity in NetSuite and stores POS systems.
  • Communicate order details back to the customers and account manager including out of stocks, availability dates, over consumption and tracking information. (5%)
  • Work closely with the third-party warehouse to ensure end-to-end fulfilment and delivery of customer orders. (5%)
  • Manage and monitor Ecom consumer orders, ensuring any system or data challenges are communicated with IT/3PL Warehouse. (3%)
  • Monitor the Ecom SKU portfolio and communicate necessary lifecycle adjustments (2%).
  • Produce weekly reports -  fulfilment for each channe store level availability. (5%)
  • Attend weekly operations meetings and review the previous weeks fulfilment KPIs (5%)
  • Other responsibilities as deemed appropriate, based on business need. (5%)


Required Skills & Experience:    

  • Prior experience in an customer supply chain and supply chain environment, ideally in the same or a similar industry.
  • Ability to successfully manage and deliver multiple projects at one time.
  • Ability to process and edit data at a very detailed level, with exceptional attention to detail.
  • Ability to analyse data and make determinations on how to proactively identify business opportunities.
  • Effectively able to communicate ideas, directions, and information to others, either verbally or in writing.
  • High levels of organization skills, efficiently maintaining order files, logs, and projects.
  • Willingness to support co-workers and the wider department.
  • Ability to handle an ever-changing fast paced work environment and to shift focus or re-prioritise at a moment’s notice.
  • Ability to think ahead and make decisions in order to avoid errors, discrepancies, and problems.
  • Excellent written & interpersonal skills.
  • Advanced Microsoft Excel skills.
  • Must be able to perform essential functions (with or without an accommodation) without posing a “direct threat” to the health and safety to self or others.

Budget Owner? N

Key Working Relationships:

  • EMEA Commercial, Finance, Retail, VM and PR Corporate Teams
  • Retail and Retail Operations Team
  • 3PL Warehouse
  • EMEA Supply chain and Demand teams
  • Global Supply Chain teams
  • Customers

Physical Requirements: 

Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.