Customer Supply Chain Coordinator - 6 Month FTC (Hybrid)

We’re FORMA. An incubator, accelerator, and curator of today’s beauty brands.

We celebrate, support, and seek those changing the world through creative expression. Each brand in our portfolio is thoughtfully selected, acquired, or created because of the products it offers, the stories it tells, and the beauty it spreads.

We’re a team made of: Equal parts thinkers and doers. Visionaries and operators. Strategists and creatives— we're united by a fierce entrepreneurial spirit. Our dive in, roll your sleeves up, get your hands' dirty approach to every project leads to extraordinary outcomes, and to some of the most popular beauty products on shelves today. We're a creative, professional, highly collaborative, seasoned, well-oiled team. We're in the business of beauty for a reason. There's nothing our team of 200+ people loves more than a good challenge, a great product, and the opportunity to make, celebrate, and spread beauty at scale.

This is a hybrid role, working a minimum 3 days per week in a business location (eg. office, store, customer, supplier) and 2 days from home.

Summary of Position:

The Customer Supply chain Coordinator is responsible for coordinating all customer supply chain activities related to an assigned 3PL warehouses/ DCs, delivering high customer fulfillment rate and inventory accuracy, and excellence resolution & communication of issues, with the ultimate aim of delivering industry leading customer service for key wholesale customers.

An ideal candidate is able to work under reasonable pressure and should understand wholesale order management, communicate clearly and be able to ideate process improvement.

This is a 9 month fixed term contract.

Principle Accountabilities:

• Manage timely order fulfilment to wholesale customers in line with agreed delivery requirements.
• Ensuing that all system transactions fulfilled and closed in line with fiscal timelines.
• Manage customer & internal sales orders and returns from time of receipt to successful delivery, ensuring all contractual SLAs and customer requirements are met.
• Maintain a detailed log of all open orders and manage communication with customers and account manager including; queries on data on SKUs, quantities etc. on order, out-of-stocks and availability dates, over-consumption and tracking information.
• Work closely with the demand planning team to understand sales vs. forecast, demand changes, product launches and customer activity requiring customer supply prioritization.
• To promptly resolve any incidents of customers’ dissatisfaction with Morphe service offerings or products and apply escalation process where necessary.
• Create inventory transfers between DCs, Channels & Stores (including store transfer orders) to meet demand.
• Responsible for stock reconciliation across all systems related to the assigned DCs including cycle counts and full stock audits.
• Work with the global inventory team to maintain adequate inbound shipments tracking vs the OTB and delivered on time.
• Work with the DCs to ensure inbound deliveries/returns are live on their systems and then booked in and put away in time for demand.
• Support month-end closing activities and ensure all order fulfilment and inventory adjustments are loaded into NetSuite.
• Support work to drive process efficiency, for example the move of wholesale customers to EDI orders, order size optimization, process and reporting automation in partnership with IT & other specialist teams.

Key Working Relationships:

• 3PL Warehouse
• EMEA Commercial, Finance, Retail, VM and PR Corporate Teams
• Global/ local Supply chain and Demand teams
• Customers
• Retail stores

Basic Requirements

• Prior experience in a fast-paced merchandising and/or supply chain environment.
• Ability to process and edit data at a very detailed level, with exceptional attention to detail.
• A desire and aptitude for providing a great customer experience
• Ability to think ahead and make decisions in order to avoid errors, discrepancies, and problems.
• Strong analytic skills and experience in Microsoft Excel.
• Effectively able to communicate ideas, directions, and information to others, either verbally or in writing.
• Proficiency at and/or willingness to learn NetSuite, KWI and other vital systems.

Preferred Requirements

• Prior experience of working with 3PL warehouses and freight forwarders.
• Knowledge of basic supply and inventory planning concepts.
• Bachelor's degree in a quantitative/technical field such as supply chain, computer science, engineering, statistics etc. or equivalent experience
• Motivated to consistently achieve set goals.
• Experience building reports using excel functions, power query or macros.
• Experience with preparing and presenting to a large audience.
• Ability to successfully manage and deliver multiple projects at one time.
• Experience of working within a closely knit team and willingness to support colleagues withing the department and the wider organization.
• Flexibility to work with global colleagues in different time zones.